State of North CarolinaRaleigh 27601
Full Time +
||09/26/2023||Administrative Associate Ii||State of North Carolina|| ||||">

Administrative Associate Ii

State of North Carolina
Full Time, Permanent North Carolina Department of Transportation, 1 S Wilmington St, Raleigh, NC 27601, United States Apply before 9/26/2023 11:59


Grade: NC02           Salary Range:  $31,200 - $47,903 

*This position is an anticipated vacancy*

The DMV Customer Contact Center located in Bladen County provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public.  Work is performed in a fast paced, performance-based call center environment responding to inquiries via phone and e-mail.  Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports.  Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.

Knowledge, Skills and Abilities / Competencies
  • Knowledge of software programs such as Microsoft Word, Excel, and Outlook.
  • Demonstrated ability to work independently, utilizing manuals and other resources to complete daily job duties, while consulting a supervisor only when questionable issues or equipment malfunctions arise.
  • Experience researching, gathering data, and resolving customer inquiries.
  • Experience in customer service and the ability to effectively communicate in both written and oral format.
  • Demonstrated ability performing customer service while maintaining rational behavior during interactions with customers and demonstrated courteous, professional, and efficient behavior when dealing with controversial matters and irate customers.
Additional Expectations:
**A copy of the most recent performance review signed by supervisor is needed if selected for an interview** Applicant subject to motor vehicle records check. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check.  The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check.  Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees.  No cost is associated with this process for existing DMV employees.  
Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Supplemental and Contact Information

NC DMV HR: Kheayr A. Blackman (919) 615-7231

Applicant must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application.  If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.