City of RochesterBuffalo 14211
Part Time
||none||Adjudication Assistant||City of Rochester|| ||||https://www.governmentjobs.com/careers/cityofrochester/jobs/4157862/adjudication-assistant-open-competitive-exam">

Adjudication Assistant

City of Rochester
Part Time 810 E Ferry St, Buffalo, NY 14211, United States
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Overview

General Description

The Adjudication Assistant provides support to the Hearing Officers responsible for hearing cases and appeals in the Parking Violations and Adjudication unit of the Parking Bureau, which also handles City Code Violation hearings. This employee schedules hearings, prepares dockets, mails hearing notices, processes appeals, and maintains records of all proceedings. General supervision is provided by higher level staff. Coordinates the workload and serves as a lead person for clerical staff. Related work is performed as required.

Typical Work Activities

Schedules adjudication hearings and appeals;Prepares daily dockets; Oversees preparation and mailing of hearing notices to violators;Guides the public in/out of the hearing rooms and maintains order in this area;Processes appeals;Maintains records of proceedings;Prepares payment receipts for administrative sign-offs;Responds to inquiries regarding adjudication from the general public and businesses, by telephone, in person, and by mail;Enters records into computerized tracking system;Researches records and may contact other City offices to obtain information needed to resolve customer complaints or requests for information;Follows up with customers, orally or in writing, to obtain clarifying or additional information;Refers to schedules, procedures, or computerized records to provide information;Drafts routine correspondence;Performs monitoring and reporting activities relating to office workflow;Prioritizes routine activities and clerical workflow of the office and operates as lead worker in assigning and reviewing work of other clerks;Provides training and guidance in work processes to other clerks in the unit.

Minimum Qualifications

High school diploma** or GED**; PLUS

  1. Three (3) years of general clerical experience (or it part-time equivalent) involving typing documents and/or data entry which included communicating with the public in person, by phone, and in writing.

**Candidates who expect to receive this degree or diploma by August 1, 2024, may participate in the examination.  If successful on the examination, you will not be certified for appointment until you have submitted proof of completion of the requirements to the City of Rochester Examination Administration unit.  Proof must be submitted no later than 2 (two) months after the completion of your degree or diploma; failure to do so will result in the removal of your name from the list.  

Exam Information

Scopes/Subjects of Examination:  A test designed to evaluate knowledge, skills and /or abilities in the following areas.
 
 Name and Number Checking:  These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

Operations with Letters and Numbers:  These questions test for skills and abilities in operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.
  

Customer Service:  These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency.
 

Test Guide:  

  • The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at:  .
  • The Central Library of Rochester and Monroe County May have exam-related material, as well as, other branches.

For full-time employees:
The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

For less-than full-time employees:
The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.

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