Baltimore CountyWindsor Mill 21244

Works with agency management to enforce policies, plans, and standards regarding the effective use of software applications specific to the agency.

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Applications Administrator

Baltimore County
34 per week US Department of Health & Human Services, 7500 Security Blvd, Windsor Mill, MD 21244, United States
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Overview

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in Department of Health and Human Services, Bureau of Behavioral Health.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this classification may be filled from the list of eligible applicants.

All interested candidates must apply at this time. 

List all promotions and changes in job duties due to reclassification as separate work experience on your application.  Applicants must include the dates of the promotions and reclassifications.

Note:  Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.  A resume will not be considered in determining your qualifications for a position.  Applicants selected for an interview may provide a resume at that time.

You MUST attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

DEFINITION OF RESPONSIBILITY
Under general supervision of the Office of Information Technology (OIT), this position supports the development, implementation, maintenance, and enhancement of multiple enterprise applications used by county agencies.  This position Provides technical support, training, and guidance to agency and end-users.  Assesses and develops recommendations for process improvements and technology solutions for the agencies.

EXAMPLES OF ESSENTIAL DUTIES

  • Works with agency management to enforce policies, plans, and standards regarding the effective use of software applications specific to the agency.  
  • Modifies, develops, and configures fields, workflows, and queries in the specified application.  
  • Creates Dashboards and Reports using multiple toolsets like PowerBI, SSRS, and ArcGIS Insights using data from the agency's software application and other data sources as needed.  
  • Supports several components of the application including applications integrated to the enterprise system and mobile software components as well as patch implementation and upgrades.
  • Responsible for managing and understanding system configuration settings in the applications.
  • Responsible for creating and updating system/user/technical documentation.
  • Collaborates with vendors on any issues regarding applications.
  • Provides consultation to agency management regarding enhancements and updates to the software platform.
  • Provides technical support, guidance, and training for the specified applications and other intergrated applications.
  • Works with the Product Manager and resource manager to support the specified application and prioritize workload.
  • Works with agency and product manager to produce system/business requirements as needed.
  • Works with team to handle daily operation, maintenance, and enhancement of agency specific applications.  
  • Identifies and resolves system hardware and software malfunctions.
EXAMPLES OF OTHER DUTIES
 
Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)
Qualifications

Graduation from an accredited college or university with a bachelor's degree in Business or Computer Science
 
PLUS
 
At least two years' experience in the administration or support of software applications.
 
Additional experience may be substituted on a year-for-year basis up to a maximum of four years for the required education.

Education, Training, and Experience
Experience supporting enterprise software and systems in the healthcare field is necessary.
Experience with Reporting and Dashboarding tools.
 
Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. ()

Mail or deliver documents to:
ATTN:  Applications Administrator
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You MUST attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.
Conditions of Employment



Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees' Retirement System, with very little exceptions.

CONDITIONS OF EMPLOYMENT

Work an average scheduled workweek of 34 hours, Monday through Friday.

Medical Examination and Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment background investigation, including, but not limited to criminal background, education, and fingerprinting checks.

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