Merced CountyMerced 95348
Full Time

Reviews and evaluates changes in laws or regulations that impact the delivery of child support services and directs the implementation of changes to departmental programs as appropriate.

||none||Assistant Director Of Child Support Services||Merced County|| ||||">

Assistant Director Of Child Support Services

Merced County
Full Time 3368 N State Hwy 59 Suite A, Merced, CA 95348, United States


Under administrative direction of the Director of Child Support Services, assists in the overall direction of the Child Support Department and in managing, planning, organizing and coordinating a diverse range of child support programs and services; manages the overall administration of the department including fiscal, human resources and information technology services; manages department staff; provides a highly responsible and complex support to the Director regarding department projects, policies, goals and priorities; and performs related duties as required.

This single position class is characterized by the responsibility to assist the Director of Child Support Services in the management of the Department's programs and services through subordinate managers and staff to ensure the Department's operations are consistent with departmental mandates, goals and objectives, and state and federal regulations and codes pertaining to child support enforcement.  The incumbent represents the Director in the Director's absence or as otherwise assigned.  As such, the incumbent uses considerable independent judgment and discretion in the performance of his/her duties.  This high-level management position is not within the oversight of Merit Systems Services (MSS).

This is an at-will class under the direction of and serves at the pleasure of the Director of Child Support Services. 

Duties may include, but are not limited to the following:

  • Assists the director in establishing and achieving departmental priorities, goals and objectives.

  • Assists the Director in strategic and long-range planning.

  • Implements quantifiable measurements and milestones to measure success of projects.

  • Oversees Child Support services and programs.

  • Reviews and evaluates changes in laws or regulations that impact the delivery of child support services and directs the implementation of changes to departmental programs as appropriate.

  • Manages, plans, coordinates and evaluates the work of the child support staff, directly or through subordinate levels of supervision.

  • Establishes performance standards; reviews performance evaluations and disciplinary recommendations made by subordinate managers.

  • Advises managers on employee relations issues.

  • Provides internal administrative policy guidance and direction on the County's and departmental HR rules, policies and procedures.

  • Guides and oversees professional development activities for direct reports and department staff.

  • Oversees all administrative functions of the department, including fiscal, human resources, facilities/safety, contracts/grants and technology issues.

  • Advises the Director of specific plans, costs and recommendations.

  • Oversees and compiles the Departmental fiscal information and makes recommendations as appropriate.

  • Represents the Director and/or Department and functions as a liaison with the California State Department of Child Support Services on statewide projects, priorities and programs.

  • Serves on statewide and countywide committees to advance the State and Department's interests.

  • Attends Child Support Director's Association meetings, trainings and conferences, as needed.

  • Works with other County departments to advance the needs of the department and the County.

  • Represents the Department to external stakeholders, including state child support officials, community-based organizations, schools and the public.

  • Serves as the Department's Public Information Officer in the Director's absence.

  • Provides administrative direction and technical guidance in preparation of civil and criminal cases involving establishment and enforcement of child support orders, establishment of paternity, location of absent parents and collection activities and procedures.
Minimum Qualifications

Four (4) years of progressively responsible management level and supervisory experience in a general administrative or program management capacity of which at least three (3) years were working in the field of child support services or a closely related field.

Graduation from an accredited college or university with a bachelor's degree or higher in a field related to child support work, including but not limited to; public administration, business administration, finance, accounting, human resources, law, social science, political science, or a closely related field.  


Essential Functions


  • Frequent operation of personal computer, standard business software applications and other modern office equipment.

  • Communicate effectively with others in person, in writing, and over the telephone.

  • Effectively administers, coordinates and manages the Child Support Services budget, personnel, policies and programs.

  • Analyze data, develop and interpret policies, procedures and regulations, develop appropriate conclusions, and prepare concise, informative reports.

  • Applies principles and techniques and practices of effective business, personnel, management and department administration.

  • Resolve conflicts and respond appropriately to complaints.

  • Complete multiple priority projects with conflicting deadlines, meeting deadlines under stressful conditions.

  • Represent the County and department with the community and other agencies with tact and diplomacy.

  • Make effective oral presentations.

  • Establish, implement and achieve goals and objectives.

  • Maintain confidential information in accordance with legal standards and/or County regulations.

  • Select, train, evaluate and supervise subordinate managers and other staff.  

  • Establish and maintain effective and cooperative working relationships.

  • Repetitive motion, sitting for long periods, walking.

  • Occasional standing, pushing, pulling, bending, squatting, climbing.

  • Lifting – Frequently 5 pounds or less; occasionally 5 to 30 pounds.

  • Constant good overall vision and reading and close-up work.

  • Frequent color perception and use of eye/hand coordination.

  • Occasional use of depth perception and peripheral vision.

  • Normal dexterity with frequent writing.

  • Frequent hearing of normal speech, hearing/talking on the telephone, talking in person.

  • Frequent decision making, concentration, and public contact.

  • Regular attendance is an essential function.

Knowledge of: 
  • Principles of public administration and strategic planning.

  • Budget and fiscal management including forecasting and projecting future budget scenarios.

  • Federal and California family law and child support regulations and policies.

  • Human resources management including labor relations, employment, employee relations and staff development and resources.

  • State and Federal performance measures; business process improvement strategies.

  • Legal terminology and document processing as they relate to child support enforcement.

Ability to: 
  • Effectively participate in the development of departmental policies and in the development of procedures to implement department policy.

  • Plan, organize, assign and review work through subordinate managers and supervisors.

  • Apply and explain federal and California child support laws and regulations in complex situations.

  • Independently analyze workflow, employee performance and child support casework issues and take effective action.

  • Communicate with and explain technical information to individuals from a wide variety of educational and cultural backgrounds.

  • Maintain credibility and effective working relationships with local elected and appointed officials, state program officials, media and advocate representatives in the face of conflicting issues and perspectives.

  • Effectively lead staff and/or projects and programs to ensure objectives are met.

  • Plan, organize and direct comprehensive programs.

  • Monitor work activity: analyze problems and create solutions.

  • Identify service needs and adopt effective courses of action; establish and adjust priorities.

  • Work independently and make sound decisions.