County of Contra CostaMartinez 94553
Full Time +
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Advice Nurse Supervisor

County of Contra Costa
Full Time, Permanent Contra Costa Health Services, 50 Douglas Dr #310, Martinez, CA 94553, United States


Bargaining Unit: Local 21 - Supervisory Management 
CLOSING DATE: Open Until Filled

The Board of Supervisors has authorized the following future salary increases: 5% on July 1, 2024 5% on July 1, 2025 
Why Join Contra Costa Health?
The Contra Costa Health Department is recruiting for one (1) qualified individual interested in the Advice Nurse Supervisor position assigned to the Contra Costa Health Plan (CCHP) located in Martinez, CA.
The Advice Nurse Supervisor will be responsible for assisting the day-to-day management of the Advice Nurse Unit by planning and coordinating staff, developing and revising policies and procedures, assisting with the daily work schedule and forecasting to ensure that 24/7 staffing needs are met, planning and directing the work of subordinate staff, and performing monthly quality management audits.
The Advice Nurse Supervisor must be available to work evening, night, and weekend shifts on a rotating schedule. Eligible candidates who successfully pass the County language fluency examination may receive a monthly bilingual differential depending upon assignment.
Contra Costa Health Plan (CCHP) has been serving county residents with their health needs for over 40 years and was the first Federally qualified, State licensed, County-sponsored Health Maintenance Organization (HMO) in the United States. Also, Contra Costa Health Plan (CCHP) became the first County-sponsored health plan in California to offer Medi-Cal Managed Care coverage.

We are looking for someone who is:
  • A leader. You will need to effectively coach and supervise a team.
  • Organized. You must be able to coordinate, plan, organize and supervise the work of subordinates
  • A strong communicator. You will communicate with others every day, so clear and concise communication is important both orally and in writing.
  • Knowledgeable. You must be confident in monitoring nurse triage workflow to ensure compliance with established policies and procedures.
  • A problem-solver. You may need to think outside the box in order to identify ways to fix problems
  • Respectful and understands diversity. You will work with a culturally and linguistically diverse population.

What you will typically be responsible for: 
  • Providing supervision and direction to subordinate staff.
  • Assisting in planning and coordinating educational in-services for staff development. 
  • Assisting in answering calls in the Advice Nurse unit to maintain a low incoming call volume. 
  • Reviewing and updating policies and procedures. 

A few reasons you might love this job:
  • You will work with a team whose common goal is to ensure the needs of the members/patients are met. 
  • You will work with a very supportive team. 
  • You will be able to help shape the unit's operations and goals.
  • We offer excellent employee benefits and retirement!

A few challenges you might face in this job:
  • The Advice Nurse unit is a fast-paced environment.
  • Your analytical and problem-solving skills will be exercised daily.
  • The Advice Nurse unit is a part of the Emergency Operations Team and becomes the resource unit for Contra Costa County during a natural disaster and/or pandemic. You may acquire additional responsibilities.
  • The Advice Nurse unit is a 24/7 unit. You may be required to be on-call.

Competencies Required:
  • Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
  • Critical Thinking: Analytically and logically evaluating information, propositions, and claims
  • Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
  • Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
  • Listening: Fully comprehending spoken communication
  • Presentation Skill: Formally delivering information to groups
  • Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
  • Handling & Resolving Conflict: Managing interpersonally strained situations
  • Leadership: Guiding and encouraging others to accomplish a common goal
  • Managing Performance: Ensuring superior individual and group performance
  • Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
  • Driving Results: Demonstrating concern for achieving or surpassing results against an internal standard of excellence
To read the complete job description, please visit the website: .
The eligible list established from this recruitment may remain in effect for six (6) months. 
Minimum Qualifications


License Required: Possession of a valid license as a Registered Nurse issued by the State of California.
Education: Possession of a Bachelor's degree in nursing from an accredited college or university.
Experience: Either 1) three (3) years of full-time or its equivalent experience as a telephone triage Registered Nurse; OR 2) three (3) years of experience as a Registered Nurse in one of the following areas of an acute care hospital: medical surgical unit, labor and delivery unit, post partum unit, pediatric unit, intensive or critical care unit, emergency department; Or a Registered Nurse in a surgery center or urgent care facility; Or a Registered Nurse in a maternal child health, home health, public health setting, or in nursing case management; AND at least one (1) year of the required experience must have been in either an advice nurse unit or in a lead or supervisory role.
Substitution for Education: Two (2) additional years of qualifying experience noted above may be substituted for the required Bachelor's degree.
Special Requirement: As a condition of employment all applicants must either possess a Telephone Nursing Practice certificate issued by the National Certification Corporation, OR successfully pass the Telephone Triage examination administered by the Contra Costa Health Plan within six (6) months of employment.

Desirable Qualifications: Experience supervising or coordinating schedules for a 24/7 nursing unit.

Selection Process

1. Application Filing and Evaluation: All applicants must apply online at and submit the information as indicated on the job announcement by the final filing date. Applicants will be required to complete a supplemental questionnaire at the time of filing. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Training and Experience Evaluation: Candidates who clearly demonstrate that they possess the minimum qualifications will have their training and experience evaluated. The responses to the supplemental questions, at the time of filing, will be evaluated to determine each candidate's relevant education, training, and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)   

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment questions, please contact Health Services Personnel, Recruitment Team at . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627. 


After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.


All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.