County of Contra CostaMartinez 94553
Full Time +

Empowering and collaborative: Able to develop strong internal relationships across the project teams and customer agencies.

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Business Systems Analyst

County of Contra Costa
Full Time, Permanent Contra Costa County Administration, 1025 Escobar St 4th Floor, Martinez, CA 94553, United States


Bargaining Unit: Local 21 - Non-Supervisory Management  

Why join the Contra Costa County Administrator's Office?
The County Administrator’s Office has an exciting opportunity for an energetic person possessing a combination of project management, business process analysis, and computer skills to plan, manage, and coordinate the implementation, maintenance, and enhancement of modern IT systems to support the strategic business goals of the County’s law and justice departments and state agencies.   Applications are being accepted to fill one (1) full-time permanent vacancy located in Martinez, CA.
Under the general direction of the County Administrator’s Office Law & Justice Information Systems Manager, the incumbent will direct, plan and manage the development and implementation of one or more large computer system implementation projects from the functional and technical nature; conduct business analysis, change management, and system re-engineering activities on behalf of the County’s justice departments (District Attorney, Probation, and Public Defender); and assist to coordinate, on behalf of the County Administrator, with all local law enforcement agencies, the Superior Court, the California Department of Justice, and multiple system software vendors to ensure the County’s automated law and justice systems are meeting the information needs and requirements of the agencies; and perform related duties as assigned.
We are looking for someone who is:

  • Empowering and collaborative: Able to develop strong internal relationships across the project teams and customer agencies
  • Analytical and creative: Able to understand problems/issues, ask the right questions, visualize certain processes, evaluate options, and decide on a path to resolution
  • Flexible and agile: Able to respond to changing needs, and receptive to new ways of doing things
  • Competent and poised: Able to effectively apply knowledge and skills to address changing needs and respond to chaos with confidence and poise
  • Principled and of high integrity: Able to act with fairness and self-accountability and to model such behavior for peers
  • Visionary and strategic: Able to see beyond day-to-day demands and set sights on improving processes and workflows and optimizing the business by recommending the adoption of appropriate technology advancements
  • Practical: Able to deliver positive results with available resources
What you will typically be responsible for:
  • Meeting organizational objectives and customer expectations, while actively participating in decision-making processes that produce high-quality outcomes through the application of technical expertise, problem analysis, and risk assessment, all the while delivering exceptional customer service and maintaining effective follow-up communication.
  • Coordinating system modifications across separate but integrated systems
  • Identifying and analyzing problems to propose new ways to do business
  • Displaying and modeling honesty, adherence to principles, and personal accountability
  • Managing contracts for IT or web-related services, reviewing invoices, and managing budget
  • Coordinating multi-agency project teams to identify requirements for and implement new systems and enhancements
  • Understanding, interpreting, and ensuring compliance with laws and regulations
  • Testing vendor web-based applications and the integration (electronic data exchanges) between them
 A few reasons you might love this job:
  • You will facilitate and witness positive change through the implementation of new, modern systems for justice and public safety programs by being involved in all aspects of the software development life cycle
  • You will assist client departments to overcome system obstacles to greater efficiency and productivity and enhance public safety overall
  • You will work both independently and on team projects to acquire knowledge and develop skills for career growth
  • You will develop supportive collegial relationships and nurture a thriving workplace culture
  • The work will not be routine
A few challenges you might face in this job:
  • Learning curve to acclimate to complex County justice process and automated systems between multiple business and regulatory partners
  • Working on new system implementation and enhancements while supporting existing systems
  • Working for long periods on complex projects before seeing outward results and improvements
  • Needing to use your influence to get cooperation from partners and contractors
  • Using complex software in a dynamic operational landscape
Competencies Required:
  • Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
  • Business Process Analysis: Defining, assessing, and improving operational processes, workflow and business requirements
  • Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives
  • Strategic Thinking & Perspective: Evaluating immediate actions in context of achieving long-range objective
  • Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
  • Innovative Problem Solving: Identifying and analyzing problems to propose new ways to do business
  • Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
  • Professional & Technical Expertise: Applying technical subject matter to the job
  • Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
  • Attention to Detail: Focusing on the details of work content, work steps, and final work products
  • Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
  • Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
To read the complete job description, please visit the website, .
The eligible list established from this recruitment may remain in effect for six (6) months.
Minimum Qualifications

Education: Possession of a bachelor’s degree from an accredited college or university in information processing, business administration, public administration, or a closely related field. 

Experience: Three (3) years of full-time experience managing complex business projects which must have included two (2) years of design and project management responsibility for small and medium business applications. 

Substitution: Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years. Additional qualifying education may be substituted for experience on a year-for-year basis up to a maximum of two (2) years.

Desirable Qualifications:
  • Knowledge and experience of systems application design and architecture
  • Supervisory experience or experience delegating work
  • Excellent interpersonal and communication skills, both verbal and written
  • Experience working with partners and contractors
  • Strong problem solving and analytical skills
  • Experience developing Microsoft SQL and Python code with basic Linux experience.
  • Grit (passion and sustained persistence applied toward long-term achievement)
Selection Process
  1. Application Filing: All applicants must apply online at and submit the information as indicated on the job announcement and supplemental questionnaire by the final filing date.
  2. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
  3. Training and Experience Evaluation:  Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire.  (Weighted 100%)
  4. Final Selection Interviews: These will be scheduled by the department once the eligible list is established. 

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Carol Berger at  For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.


All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.