County of RiversideRiverside 92507

• Track and analyze new and revised legislation, which govern CAP programs to determine impact upon operations; review and implement administrative and operational procedures and methods for the enforcement and quality assurance teams to ensure compliance with state and federal requirements or in response to changes in policies or legal requirements.

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Community Action Partnership Division Manager – Partnerships & Customer Service

County of Riverside
End Homelessness, 2880 Hulen Pl, Riverside, CA 92507, United States



The Riverside County Housing and Workforce Solutions (HWS) Department, Community Action Partnership Division (CAP Riverside) is seeking a Community Action Partnership Division Manager located in the city of Riverside.

CAP Riverside is an agency that assists low-income families in breaking the cycle of poverty through strategic community-public-private partnerships. These partnerships focus on enhancing the financial capacity of residents and the nonprofit sector. The Division Manager plays a vital role within the executive management team by contributing to the development of the organization's programmatic goals and cultivating strategic relationships with community partners to advance the organization's mission.

The Division Manager is expected to perform a wide range of responsibilities related to developing and maintaining partnerships, public relations, customer and volunteer services, as well as volunteer recruitment and retention. This includes budget management, the development of funding strategies, program development, policy and procedure formulation related to customer services, and leadership in departmental grant writing. Additionally, the incumbent will lead workgroups, supervise special projects as assigned, represent the division at meetings, community events, and conferences, and provide recommendations on programmatic and organizational initiatives. Their duties also encompass planning, directing, and coordinating public information and outreach campaigns, along with overseeing the implementation of customer service training. The incumbent will manage the recruitment and onboarding of volunteers who will support various programs. Lastly, they will plan, organize, and direct the work of staff members to meet changing workload demands, as well as conduct formal and informal training of subordinates. Travel throughout the county is required.

The most competitive candidates will have previous experience in developing and monitoring budgets, ensuring contract compliance, program development, and a minimum of three years of experience in providing full-scope supervision.

Meet the Team!

The ) is comprised of 6 Divisions: Community Action Agency, Continuum of Care, Riverside County Housing Authority, Grants & Community Development, Workforce Development, and HWS Administration. The mission of HWS is to enhance the economic position of the county and its residents, improve the quality of life, encourage business growth, build a positive business climate, develop a trained workforce, improve existing communities, offer a variety of housing opportunities, and maintain the environment.

The is a Division of the County of Riverside Department of Housing and Workforce Solutions (HWS). HWS was formed in 2020 by the Riverside County Board of Supervisors in response to the need to focus on innovative ways to elevate social and economic opportunity in Riverside County. Can you see yourself here?  


• Represent the CAP by attending a variety of meetings, gatherings and conferences of local government agencies and organizations; present recommendations and findings at meetings and gatherings; support and facilitate community action partnership Countywide.

• Lead workgroups and supervise special projects as assigned by the Assistant Director or their designee; work with officials of government agencies, other organizations and County departments and their staff to expedite activities where the CAP's interests are involved.

• Plan, organize and coordinate, through subordinates, the operations of a CAP Division; confer with the Director, Assistant Director, department management, and line supervisors to develop solutions to operational problems.

• Track and analyze new and revised legislation, which govern CAP programs to determine impact upon operations; review and implement administrative and operational procedures and methods for the enforcement and quality assurance teams to ensure compliance with state and federal requirements or in response to changes in policies or legal requirements.

• Coordinate and direct staff within the identified division.

• Develop, organize and coordinate a Countywide public relations and information program to inform the public of the activities, services and objectives of the CAP and programs within the assigned division.

• Perform advanced analysis of conference and meeting agendas related to special projects; assemble and prepare background information of agenda items for review and consideration by the Assistant Director or workgroup participants; conduct advanced analysis of the potential impact of other government agency policies and decisions and provide interpretation to both the Director and Assistant Director.

• Gather, organize and communicate background information regarding legislation that affects or may affect CAP programs and responsibilities; research and identify new funding sources to establish new program-related services.

• Receive, investigate and report on concerns and inquiries regarding program issues; give assistance to the public and partners by telephone and in person.

• Identify other funding sources and write grants to secure additional resources to ensure program sustainability.

• Represent the department at local, regional and statewide meetings and conferences; may lobby for legislative changes.

• Assist Executive Management in developing enforcement procedures; identify and assess training needs for department staff and arrange for training.

• Develop and submit the CAP's budget; make staffing recommendations relative to all enforcement, audit and quality assurance staff; help prepare the annual report of CAP operations and special pamphlets and brochures about CAP activities and programs.

• Coordinate the activities of CAP programs to meet the specific needs of the public; prepare and edit public information releases to news media regarding program information.


Education: Graduation from an accredited college or university with a bachelor's degree, preferably with a major in public/business administration, management, social/political science, or a closely related field to the assignment. (Additional qualifying experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)

Experience: Two years within a governmental, nonprofit or private organization performing at least two of the following functions: collecting and organizing data; researching; planning; analyzing; managing energy programs; reviewing and interpreting legislation, regulations and/or programmatic best practices.

Knowledge of: Government programs, project management, grant writing, and community focused projects.

Ability to: Interpret current, new and revised regulations, guidelines, policies and procedures to project probable impact on an organization; develop, revise and implement operating policies and procedures; identify and define organizational, procedural and resource allocation issues; collect, organize and evaluate pertinent data, defining and validating conclusions, identifying alternative solutions and projecting the consequences of decisions and recommendations; perform mathematical and statistical computations required for cost analysis, reports and record keeping; prepare clear, concise and complete reports, correspondence, directives and manuals; speak effectively before groups and in individual situations; establish and maintain effective communication and working relationships at all organizational levels; give and follow oral and written instructions; work in the presence of changing priorities and tight schedules; operate a computer work station with a variety of software program applications.