Hennepin CountyMinneapolis 55411
Full Time
||none||Credit Collections Representative||Hennepin County|| ||||https://www.governmentjobs.com/careers/hennepin/jobs/4188139/credit-collections-representative">

Credit Collections Representative

Hennepin County
Full Time 55411, 2215 E Lake St, Minneapolis, MN 55407, United States


Health and Human Service's Public Health Finance division is seeking three Credit Collections Representatives to partner with patients, collection agencies, and insurance companies to secure payment for healthcare services provided.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the  page.

Location and hours: 
These positions are remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are Monday through Friday, 8 a.m. - 5 p.m. Based on business needs of these positions, hires must live in or relocate to Minnesota.

New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About these positions type: These are full-time, benefit earning positions.These positions are internally classified as a Credit Collections Representative.
Click  to view the job classification specification.
In these positions, you will:    
  • Interview patients/clients, family members, employers, governmental units, and/or medical payment programs, by phone; gather/update patient information; complete appropriate forms; determine financial responsibility and/or identify sources of payment for services rendered.
  • Potentially respond to customer inquiries from incoming calls and correspondence; deliver an explanation of patient account inquiries and resolve issues related to patient accounts.
  • Work with patients/clients to establish standard payment arrangements or assist in arranging acceptable payment plans.
  • Review patient/client accounts to verify financial resources and initiate actions to establish payor funding sources and maintain accurate patient/client records.
  • Maintain and build relationships with payors such as health maintenance organizations to assist patients who are awaiting coverage from medical assistance or other public programs.
  • Address patient issues that insure the best long-term and short-term solutions.
  • Post payments and adjustments; process account transactions and resolve billing problems using Epic Electronic Medical Record (EMR)
Need to have: 
  • Two years or more of clerical experience involving financial counseling, registration, cash applications, or the obtaining and evaluating of financial or medical billing information.
Nice to have: 
  • Experience:
    • With credit collections with delinquent patient accounts for medical, mental health, or dental services.
    • Using Epic (EMR) or PH Docs billing systems or another electronic medical records system.
    • Working with Minnesota Medicaid or MNsure or other insurance eligibility verification products.
    • Using Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams, and Word).
  • Ability to:
    • Interpret and apply procedures and regulations to individual fact situations.
    • Perform mathematical calculations.
    • Interact with individuals from socially, economically, and culturally diverse backgrounds.
  • Knowledge of interviewing principles and practices, insurance principles and programs, and credit collections procedures and regulations.
  • Effective customer service and written and verbal communication skills.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. 
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at   
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.

Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a drug test and/or background check.
If you have any questions, please contact:
Talent Acquisition DivisionHennepin County Human Resources Department612-348-7855