Williamson CountyRound Rock 78664
Full Time

Bilingual (English/Spanish) One (1) year of property tax and/or motor vehicle experience.

||none||Call Center Specialist||Williamson County|| ||||https://www.governmentjobs.com/careers/williamsonco/jobs/4144582/call-center-specialist-tax-office">

Call Center Specialist

Williamson County
Full Time 25) pounds of force to move objectsENVIRONMENTAL FACTORSWork is primarily indoors in an air-conditioned environmentOccasional travel outside of office for training as requiredIRREGULAR HOURSWork outside of the normal office per week Williamson County Tax Office- Round Rock, 1801 E Old Settlers Blvd #115, Round Rock, TX 78664, United States
Advertisement

Overview

Reporting directly to a designated Tax Manager, responsible for processing tax related transactions and providing customer service to the general public. May be assigned to either Information Services or Property Tax divisions

EXAMPLES OF WORK PERFORMED

Information Services Assignment

  • Answers and directs telephone and email inquiries for all Williamson County tax office locations
  • Provides information and updates to customers regarding statutes and tax laws relating to motor vehicle and property tax
  • Serves as the first point of contact for tax office telephone and email customers  
  • Processes debit and credit card payments for property tax and motor vehicle customers
  • Refers unresolved matters to the appropriate staff members
  • Utilizes available tools to research and resolve customer inquiries 
  • Serves as liaison between customers and internal departments
  • Cross trains on property tax and motor vehicle responsibilities
  • Logs and notifies customers when specialty plates arrive
  • Adheres to Information Services call center standards and procedures
  • Attends all meetings and training, as required
  • Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

  • Reports directly to – Tax Manager
  • Direct Reports – No

PHYSICAL DEMANDS

  • Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
  • Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects

ENVIRONMENTAL FACTORS

  • Work is primarily indoors in an air-conditioned environment
  • Occasional travel outside of office for training as required

IRREGULAR HOURS

  • Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

MINIMUM QUALIFICATIONS
  • High school diploma or equivalent
  • Two (2) years of experience in customer service and cash handling in a fast-paced environment
  • Two (2) years of basic computer navigation experience

LICENSES AND CERTIFICATIONS

Required within four (4) years of employment

  • Tax Assessor-Collector Association of Texas (TACA) Professional County Collector (PCC) Certification

PREFERRED QUALIFICATIONS 

  • Bilingual (English/Spanish)
  • One (1) year of property tax and/or motor vehicle experience 
  • One (1) year of call center or information services experience

EMPLOYMENT TESTING 

Employment is contingent on passing any post-offer pre-employment screening as listed below:

  • Criminal background check: Yes
  • Motor Vehicle Record check: No
  • Drug screening: No
  • Physical exam: No
  • Psychological exam: No
  • Additional: Typing, Math and Excel Skills

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA).  If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department. 

Advertisement