County of Contra CostaMartinez 94553
Full Time +

Is a joyful collaborator who is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers, and vendor community, and works well in a team.

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Computer Operator Iii

County of Contra Costa
Full Time, Permanent Contra Costa Health Services, 50 Douglas Dr #310, Martinez, CA 94553, United States
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Overview

Why Join Contra Costa Health?
Contra Costa County was incorporated in 1850 as one of the original 27 counties of the State of California. It is one of nine counties in the San Francisco-Oakland Bay Area and covers approximately 733 square miles extending from the northeastern shore of San Francisco Bay easterly about 50 miles to San Joaquin County. The County has one of the State’s most heterogeneous populations, rich in ethnic, cultural, and socioeconomic diversity. With a current population of more than 1.1 million, Contra Costa County is the ninth most populous county in California. Selected candidates should expect to work out of Contra Costa Health facilities in Martinez or Concord.

Contra Costa Health includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites including school-based services.

Contra Costa Health has an excellent employment opportunity for a full-time, graveyard Computer Operator III position assigned primarily to the Health Services Information Technology Unit located in Concord, CA.

We are looking for someone who:  

  • Is a joyful collaborator who is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers, and vendor community, and works well in a team.
  • Is a passionate steward who shows initiative and follow-through.
  • Is a responsible innovator who effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands.
  • Acknowledges and respects cultural and linguistic differences of diverse populations.
  • Demonstrates empathy in handling customer needs and builds a trusting rapport with customers.
  • Excels at troubleshooting.
What you will typically be responsible for: 
  • Responding to the most complex questions and inquiries from system users.
  • Knowing advanced principles of computer operations and monitoring.
  • Knowing advanced methods and techniques used to troubleshoot various computer operations problems.
  • Resolving or escalating job failures internally or externally via verbal or written procedure.
  • Responding to questions and inquiries from managers regarding hardware or software application problems.
  • Running programs in accordance with established Production logs or written requests.
  • Manage tape database and tape inventory.
A few reasons you might love this job: 
  • Your work will impact the lives, health, and well-being of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.
  • The team you would work with is full of people passionate about their jobs, constantly innovating, and joyful collaborators.
  • Offices are in the central part of the County.
  • Offers a generous benefits package.
A few challenges you might face in this job: 
  • You may have to work under pressure and need to deliver products in tight timeframes.
  • Adapting to the frequency and timeliness of the regulatory changes.
  • Staff must adapt to new and ever-changing technology.
Competencies Required: 
  • Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
  • Fact Finding: Obtaining facts and data pertaining to an issue or question.
  • Reading Comprehension: Understanding and using written information.
  • Using Technology: Working with electronic hardware and software applications.
  • Attention to Detail: Focusing on the details of work content, work steps, and final work products.
  • Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships.
  • Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability.
  • Self-Management: Showing personal organization, self-discipline, and dependability.
  • Informing: Proactively obtaining and sharing information.
  • Listening: Fully comprehending spoken communication.
  • Oral Communication: Engaging effectively in dialogue.
  • Writing: Communicating effectively in writing.
  • Customer Focus: Attending to the needs and expectations of customers.
  • Teamwork: Collaborating with others to achieve shared goals.
  • Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace.
The eligible list established from this recruitment may remain in effect for 6 months to fill any future vacancies in the County Departments utilizing this classification.  

You can read the full job description here:
Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator’s License.  Out-of-state valid Motor Vehicle Operator’s License will be accepted during the application process.

Education (All Levels): Possession of a high school diploma, GED equivalency or high school proficiency certificate, and 12 college semester units or 15 quarter units in computer operations, information processing, or other computer science-related field or equivalent computer vocational training.

Computer Operator III: Six months of full-time, or its equivalent, as a Computer Operator II in Contra Costa County; or twelve months of full-time or its equivalent experience as a computer operator for a medium to large scale computer system.

Substitution for Education: Six (6) months of additional computer operations experience can be substituted for the required computer operations, information processing, or other computer science education.
 

Selection Process
  1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. 
  2. Online Assessment:  

    An online, multiple-choice assessment will be administered to all accepted candidates. This assessment will measure competencies, including but not limited

    to: Using Technology, Attention to Detail, Reading Comprehension, Writing, Professional Integrity & Ethics, Self-Management, and Teamwork. (Weighted 100%)
  3. Final Selection Interviews: Tentatively scheduled for the week of October 30th, 2023
TENTATIVE DATES

Written Test: 10/12/2023


Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us.  For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.
CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

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