County of MarinSan Rafael 94903
Full Time

Conduct investigations to locate debtors and entities using skip tracing tools to gather accurate data and identify assets.

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Collections Officer I/ii

County of Marin
Full Time 3501 Civic Center Dr #202, San Rafael, CA 94903, United States
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Overview

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” . Read on to find out more about this opportunity:

The Central Collections Division is a collaborative team that works to recover revenue on past due accounts for a variety of County departments and external agencies. We provide billing and collections services to County departments and we administer the County’s Business License and Transient Occupancy Tax programs. We are responsible for optimizing the County’s revenue by collecting delinquent accounts and providing technology support as well as billing and receivables expertise throughout the County.

ABOUT THE POSITION

There is currently one (1) vacancy in the Department of Finance which will be filled at the Collections Officer I or II level. Candidates will be considered for the level(s) for which they meet minimum qualifications.
 
Collections Officers I/II perform collection efforts of outstanding debt owed to the County such as unsecured taxes, business license fees, and transient occupancy taxes. This is a great opportunity if you find fulfilment in investigation and research and are looking for work where you can tackle solving complex problems. As Collections Officers often work with debtors in stressful situations, this position requires a deft and nuanced approach to customer service that balances compassion with adherence to laws, regulations and deadlines. Under the general supervision of the Accounting Unit Manager, Collections Officers also: 
 

  • Conduct investigations to locate debtors and entities using skip tracing tools to gather accurate data and identify assets.
  • Communicate with debtors to negotiate payment plans and arrangements for resolving outstanding debt.
  • Maintain detailed and accurate records of all collection activities, conversations, payment arrangements and other relevant information.
  • Ensure compliance with applicable laws, regulations and internal policies governing debt collection practices, privacy, and data protection. 
  • Provide excellent customer service to debtors, resolving disputes and offering guidance on payment options while maintaining a professional and helpful demeanor.
  • Collaborate with other County departments, legal counsel, and agencies as necessary
  • Assist in reconciliation of collected funds with corresponding accounts 
  • Participate in the implementation of process improvements automation in the collection function, contributing to the overall effectiveness of the department.
  • Prepare documents and present actions in court to secure payment of delinquent accounts as needed.
ABOUT YOU

The ideal candidate is a detail-oriented individual who is motivated by solving complex problems and can work independently and as part of a team in a fast-paced environment. Given the complex and sensitive nature of collections, this candidate embraces the chance to work with businesses and members of the public to find solutions and resolve debts, even when these interactions may require patience and direct communication. They have training and proven work experience related to the billing and collection of current and delinquent accounts receivable preferably in the public sector. The successful candidate also possesses:

  • Strong knowledge of debt collection laws, regulations, and industry best practices, including investigative collection methods and record maintenance
  • Excellent communication and negotiation skills with the ability to handle challenging conversations in a professional and assertive manner.
  • Proficiency in using computer systems, databases, and software applications
  • Exceptional attention to detail and time-management skills
  • Strong analytical and problem-solving skills to assess debtor situations, develop effective collection strategies, and propose suitable solutions.
  • Commitment to maintaining a high level of integrity, confidentiality, and professionalism in handling sensitive financial and personal information.
The Minimum Qualifications for this position are:

One year of experience in a public contact activity which included the acquisition of personal or financial information.

One year of experience equivalent to a Collections Officer I; or two years of experience in credit or collections work, including responsibility for interviewing debtors and investigating, recommending, and expediting legal action against delinquent accounts or accounts receivable.
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