BrinksCoppell 75019
Full Time

Brinks product line knowledge Experience working in a Brinks branch.

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Client Service Representative Ll

Brinks
Full Time 555 Dividend Dr, Coppell, TX 75019, United States
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Overview

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Brinks Texas License #C00550

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Job Title

Client Service Representative ll

Job Summary:

The Client Service Representative II is responsible for timely research and response to customer inquiries received within respective branches. Responsibilities will include research validation of all customer inquiries received from various sources (phone, and or Salesforce) to be followed up until a resolution is completed in a timely and accurate manner.

Key Responsibilities:

  • Assist local branch with inbound customer service inquiries related to service arrival times, and supply needs.
  • Coordinate with the local branch management team, and central customer care to document and resolve inquiries received via Salesforce within a set timeframe established by the department
  • Own resolution of issues, and ensure a positive customer experience.
  • Ensure records and branch documents are correctly logged, organized, and filed.
  • Assist local branch personnel with researching pertinent documents as part of the claims review and decision-making process.
  • Liaison between sales and local branches to assist with new customer inquiries.
  • Ability to thrive in a fast-paced work environment
  • Follow Standard Work Instructions utilizing best practices through the complete customer lifecycle, from initial data gathering to resolution
  • Actively participate in team huddles and provide feedback on continuous process improvement

Minimum Qualifications:

  • Minimum of 3-year experience in a corporate environment, preferably within a customer-facing position.
  • Minimum of 3-year experience using Microsoft Office products to include Word and Excel.
  • Minimum of 3-year experience with direct customer interaction
  • High school education or equivalent

Preferred Qualifications:

  • Brinks product line knowledge
  • Experience working in a Brinks branch
  • Experience working at a financial institution
  • Experience working in a Team Environment
  • Advanced usage of Excel
  • Experience using Salesforce or similar systems of record
  • College degree preferred

Professional Skills:

  • Good interpersonal/communications skills
  • Exceptional written and verbal communication abilities
  • Excellent interpersonal and presentation skills
  • Strong problem-solving skills
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