County of RiversideRiverside 92507

• Initiate civil or criminal legal actions to provide payments; monitor cases to determine compliance with payment arrangements and court orders by reviewing payment records through computer data systems, and by evaluating information from complainants; perform mathematical computations on child support cases.

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Child Support Specialist

County of Riverside
Riverside County Department Of Child Support Svcs, 2041 Iowa Ave, Riverside, CA 92507, United States
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Overview

ABOUT THE POSITION

to learn more about reasons to work for the County of Riverside!The Department of Child Support Services is seeking to a vacancy for Child Support Specialist that will be located in Blythe. The incumbents will establish and enforce child support court order obligations through communication by email, mail, telephone, or office interviews with the PRS and PPS. Interview customers to determine paternity, ability to pay, willingness to pay, arrange paternity tests and obtain verification of information received. Establish and enforce paternity, child support and medical support orders. Generate wage assignments, liens, legal docs and correspondence to parties. 
The Department highly desires candidates with excellent customer service, who have experience with interviewing and eliciting information from individuals for investigative purposes; analyze information, interact with difficult personalities under stressful conditions and draw logical conclusion. Also candidates who have experience with large case management; who have experience generating legal documents to be filed in court, communicating with individuals from internal and external agencies.
Knowledge of the CSE (Child Support Enforcement System), LCSA (Local Child Support Agency website) and child support law  is desirable.

This position offers a hybrid schedule after training is completed and could change at any time based on business needs.
Training may be held virtually or in person.

Meet the Team! 
 
works with parents and guardians to ensure children and families receive court-ordered financial and medical support. Services provided included locating, establishing paternity; establishing, modifying, and enforcing a court order for child support; and establishing, modifying, and enforcing an order for health coverage. Can you see yourself here? 

               
EXAMPLES OF ESSENTIAL DUTIES


• Perform in office interviews for the establishment and enforcement of paternity, child support, and medical support orders.


• Interview complainants and witnesses regarding suspected family/child support law violations; obtain statements, documents, and similar factual material pertinent to the location of non-custodial parent; verify information by mail, telephone, or interviews in the office. 


• Interview non-custodial parents to determine paternity, ability to pay, and willingness to pay; effect stipulated support agreements; may take a variety of actions to determine paternity (e.g., arranging blood tests and obtaining statements from witnesses). 

• Initiate civil or criminal legal actions to provide payments; monitor cases to determine compliance with payment arrangements and court orders by reviewing payment records through computer data systems, and by evaluating information from complainants; perform mathematical computations on child support cases. 

• Enforce court order obligations through communication by mail, telephone, or office interview with the non-custodial parent. 


• Prepare written recommendations for criminal or civil court actions as required for cases of noncompliance by non-custodial parent. 


• Assist in the preparation for court actions and coordinate court recommendations with Deputy Child Support Attorneys by obtaining additional information and statements, and by appearing as a witness in court. 


• Initiate reciprocal petitions to obtain support from parents residing in other domestic or foreign jurisdictions; provide enforcement on reciprocal petitions received from other jurisdictions.


• Take enforcement actions as necessary (e.g., declarations in support of writs of execution, property liens, wage assignments, contempt motions, criminal contempt, or failure to provide complaints). 


• Serve court documents in the office as required; may make fraud referrals to the Department of Public Social Services.

MINIMUM QUALIFICATIONS
OPTION I

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. 


Experience: Two years of experience equivalent to a County of Riverside Child Support Interviewer or five years of clerical experience in a Department of Child Support Services agency.


OPTION II

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. 


Experience: Two years of customer service experience in which the primary duties involved one or more of the following: 1) interviewing the public to obtain and secure information, or 2) high volume public contact which required problem resolution. 


OPTION III

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. 


Experience: Two years in the collection of past due debts requiring direct contact with concerned parties and the use of collections techniques on a regular basis. 


OPTION IV

Education: Completion of 60 semester or 90 quarter units from an accredited college or university with coursework in sociology, civil law, psychology, business, or a related field to the assignment. 


Experience: None required.


ALL OPTIONS

Knowledge of: The principles and techniques of interviewing; objectives and methods of the enforcement of family/child support law. 


Ability to: Interview and elicit information from individuals for investigative purposes; speak and write effectively; interact over the telephone and in person with a wide variety of personalities under stressful conditions; research and extract factual information from a variety of records and other sources; perform mathematical computations, analyze information, draw logical conclusions, and make sound recommendations on the basis of laws, rules, and regulations; perform strong analytical and negotiation skills; establish and maintain effective working relationships with the public, co-workers, and members of other County departments and law enforcement agencies; promote and support an environment of cooperation and respect.

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