DisneyCelebration 34747
Full Time

We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises.

||none||Cruise Vacation Agent, Disney Cruise Line||Disney|| ||||https://jobs.disneycareers.com/job/celebration/cruise-vacation-agent-disney-cruise-line-celebration-fl-full-time/391/55142490208">

Cruise Vacation Agent, Disney Cruise Line

Disney
Full Time 17.85/per week Celebration, FL 34747, USA
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Overview

Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred.


Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent!
Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center.

As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation.

This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working from home is a functional private workspace with high-speed internet.

The starting pay rate for this position is $17.85/hour.

Responsibilities:

  • We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises

  • We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information

  • We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service

  • Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise

  • Meet required departmental metric expectations as well as maintaining efficiency goals

  • Complete all required Company trainings and compliance courses as assigned

  • Flexible with work schedule, including working additional hours, weekends and holidays

Basic Qualifications:

  • Sales and service experience in a guest-centric environment

  • Written, verbal, and interpersonal communications skills

  • Operate a computer within a Microsoft Windows environment

  • Navigate between multiple and concurrent computer applications

Preferred Qualifications:

  • Ability to speak Portuguese and/or Spanish
  • Prior Disney, travel industry, cruise industry or related field

  • Sales and closing skills and the ability to overcome objections

  • Previous experience within call center environment

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