Merced CountyMerced 95341
Full Time

Manages, plans, directs, and oversees the programs, functions, and operations of the County Veterans' Service Office.

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County Veterans Service Officer

Merced County
Full Time Human Services Agency - Merced County, 2115 Wardrobe Ave, Merced, CA 95341, United States


NOTE: Submission of DD 214 to verify honorable discharge is required to be considered for this position.

Duties may include, but are not limited to, the following:

  • Manages, plans, directs, and oversees the programs, functions, and operations of the County Veterans' Service Office.

  • Reviews new veterans legislation and implements changes that affect the rights of veterans and their dependents.

  • Assists in the coordination of the activities of the Veterans Service Office with other organizations concerned with the welfare of veterans.

  • Interviews veterans and their dependents and assists them in regard to their rights and benefits in the following areas: pensions, compensation, education, insurance, hospitalization, housing, outpatient care, and burial.

  • Acts as a liaison with veterans' groups, local, state, and national organizations; speaks to civic groups; and attends conferences on veterans' affairs.

  • Prepares and supervises the preparation of case reports and records.

  • Determines eligibility for burial at Veterans Cemetery.

  • Trains, assigns and reviews the performance of subordinate staff members.

  • Attends meetings concerned with problems of the Veterans.

  • Prepares, coordinates and administers the Veterans Service budget.

  • May prepare grant applications for state and federal funds.

  • Makes presentations.

  • Analyze complex problems, evaluate alternatives and make sound recommendations.

  • Exercise sound, independent judgment with general policy guidelines.
Minimum Qualifications

Must have served a minimum of two (2) years cumulative active duty in the armed forces of the United States, unless discharged earlier with a service incurred disability, and must have been discharged or separated under Honorable Conditions.


Equivalent to a Bachelor's degree from an accredited four (4) year college or university. (Additional qualifying experience may be substituted for the required education on a year-for-year basis.)


Accreditation, obtained through a United States Department of Veterans Affairs (USDVA) approved examination, by a National Service Organization or other recognized program or passage of the California Department of Veterans Affairs or National Association of County Veterans Services Officers accreditation examination is required within twelve (12) months of employment.

Essential Functions
  • Serve as a strategic partner and consultant to executive and management staff.

  • Understand, interpret, and apply Veterans Service benefits, rules, regulations, and rights.

  • Communicate effectively, both orally and in writing.

  • Work independently as well as in a team environment.

  • Utilize a computer and other office equipment in accomplishment of job assignments, including repetitive hand and arm motion.

  • Establish and maintain effective working relationships with staff and the public.

  • Work with various veteran organizations and community agencies in administering veterans' programs.

  • Select, train, assign and review the performance of subordinate staff members.

  • Preparation of departmental budget.

  • Speak before civic and veteran groups; keeps records and make reports.

  • Frequent use of depth perception, peripheral vision and color perception.

  • Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.

  • Frequent use of hand-eye coordination.

  • Frequent use of data entry device including repetitive hand and arm motion.

  • Occasionally lift and carry up to 40 pounds.

  • Normal dexterity, frequent holding and grasping.

  • Sit or stand for a long period of time.

  • Regular attendance is an essential function.
Knowledge of:
  • The laws, rules, and regulations governing the rights and benefits to which veterans are entitled including: Title 38, Federal Code of Regulations and the California Military and Veterans Code.

  • Principles and practices of public personnel management including: selecting, training, discipline, performance evaluation, and equal employment opportunity.

  • Resources and procedures through which veterans' benefits are obtained.

  • Organizational and administrative procedures, principles, and practices.

  • Veterans Service Office policies, procedures, rules, and regulations.

  • Current legislation and trends on veterans' benefits.

  • Budget development and expenditure control.

  • Methods of grant writing and administration.

Ability to:
  • Interpret, analyze and apply federal and state rules and regulations pertaining to veterans' services.

  • Develop, implement and interpret departmental goals, objectives, policies, procedures and work standards.

  • Plan, organize and manage veterans branch activities.

  • Select, train, direct and evaluate assigned staff.

  • Analyze complex problems, evaluate alternatives and make sound recommendations.

  • Exercise sound, independent judgment within general policy guidelines.

  • Establish and maintain effective working relationships with those contacted in the course of work, particularly community veterans' services organizations and other County departments.

  • Represent the County effectively in meetings with others and make presentations to various groups.

  • Communicate effectively both orally and in writing.

  • Prepare, review and present reports, recommendations and other correspondence and communications in a clear and concise manner.