DocGoNew York 10001
Full Time
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Director Of Scheduling

Full Time 35 W 35th St, New York, NY 10001, United States


DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. 


  • Develop and implement scheduling strategies aligned with the organization's goals and objectives. 

  • Collaborate with senior management to understand business priorities and translate them into actionable scheduling plans. 

  • Identify opportunities for process improvements and innovative scheduling solutions. 

  • Balance workload and resource distribution to optimize utilization and productivity. 

  • Monitor and adjust scheduling decisions based on changing priorities, deadlines, and constraints. 

  • Implement and maintain scheduling software and tools to streamline and automate scheduling processes. 

  • Ensure the scheduling systems are up-to-date and aligned with organizational needs. 

  • Collaborate with different departments and teams to gather scheduling requirements and preferences. 

  • Facilitate communication between stakeholders to resolve scheduling conflicts and ensure alignment. 

  • Provide clear and timely scheduling updates to relevant parties. 

  • Analyze historical data, trends, and future demands to forecast resource needs and potential scheduling challenges. 

  • Develop metrics and key performance indicators (KPIs) to measure scheduling efficiency and effectiveness. 

  • Make data-driven decisions to optimize scheduling processes. 

  • Identify potential scheduling conflicts, bottlenecks, and risks and proactively develop mitigation strategies. 

  • Anticipate and manage potential disruptions to the schedule, such as resource unavailability or external factors. 

  • Lead a team of scheduling professionals, providing guidance, mentoring, and performance management. 

  • Foster a collaborative and positive work environment that encourages innovation and continuous improvement. 

  • Engage with internal and external stakeholders to ensure their scheduling needs and expectations are met. 

  • Handle escalated scheduling issues and prioritize solutions to maintain stakeholder satisfaction. 

  • Prepare and present regular reports on scheduling performance, challenges, and improvements to executive leadership. 

  • Maintain accurate documentation of scheduling processes, decisions, and changes. 


  • Significant experience in scheduling, operations management, or related roles, with a track record of progressively increasing responsibilities. 

  • Strong understanding of scheduling principles, techniques, and best practices. 

  • Experience with scheduling software and tools 

  • Proven ability to lead and manage a team, including mentoring, performance management, and fostering a collaborative work environment. 

  • Excellent organizational and multitasking skills to effectively manage and prioritize multiple projects and tasks. 

  • Strong verbal and written communication skills to interact with diverse stakeholders, present findings, and resolve conflicts. 

  • Effective negotiation and diplomacy skills to manage competing priorities and stakeholder expectations. 

  • A bachelor's degree in a relevant field such as Business Administration, Operations Management, Logistics, Engineering, or a related discipline is preferred 

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.