City of San AntonioSan Antonio 78205
Full Time
||09/28/2023||Domestic Violence Crisis Advocate Supervisor||City of San Antonio|| ||||">

Domestic Violence Crisis Advocate Supervisor

City of San Antonio
Full Time 30 or more per week ADMINISTRATIVE OFFICE, no public services at this location, 111 Soledad St Suite 1000, San Antonio, TX 78205, United States Apply before 9/28/2023 11:59


Under general direction, is responsible for coordinating, planning, and monitoring City and departmental projects. Conducts research, analyzes complex statistical data, develops planning timetables, evaluates systems policies and procedures, and makes recommendations to achieve goals and objectives. May exercise supervision over assigned staff. 

This position reports to the Domestic Violence Crisis Advocate Program Supervisor.  The ideal candidate will be responsible for the overall management, planning, and implementation of domestic violence victim services, including case management, evaluation, outreach, training, recruitment, and supervision of direct victim service staff.  

The San Antonio Metro Health District (SAMHD) provides public health services to clients, which may include risk for exposure to and possible transmission of vaccine-preventable diseases. Employees in high-risk positions will be required to obtain relevant immunizations, per .  Review and consideration will be given to requests for exemption from this policy.

The San Antonio Metro Health District (SAMHD) is committed to advancing health equity throughout the community and to creating a work environment in which all staff feel valued, respected, and accepted. Per , all employees are expected to apply a health equity lens to programs, services, and decision making that directly impact the communities we serve.

Work Location
North Police Substation, 12030 Jones Maltsberger Rd.  (78216)

Work Hours
8:00 a.m. - 4:00 p.m., Monday - Friday; on call, evenings, and weekends may be required

Essential Job Functions
  • Plans and conducts organizational studies to improve the utilization of human and other organizational resources and be aware of local community resources to make appropriate referrals.
  • Analyzes complex data, policies, practices, systems, procedures, and develops written summaries on findings; provides case management, crisis intervention, support to victims in crisis, conducts risk assessments, educate on the legal process and on victims' rights, and dynamics of domestic violence; and makes appropriate referrals/recommendations to include collaborating with local agencies to ensure victim's safety and meeting with victims on the scene of the incident in SAPD substations or in the community.
  • Evaluates and recommends staffing levels to ensure effective utilization of human resources.
  • Consults and communicates with community partners and consultants on project deliverables and coordinates meetings and project activities, as well as provide daily support to project teams as directed.
  • Prepares and monitors annual budget for a large department.
  • Prepares management reports and delivers presentations.
  • Prepares detailed reports and presentations on proposed and ongoing projects and manages project documentation and contracts.
  • Coordinates departmental projects with city-wide impact, to include the dissemination and communication of information to affected City departments.
  • Prepares grant applications for securing project funds from governmental agencies and financial institutions in coordination with the City Attorney, City departments, other governmental entities, private firms, and citizens.
  • Acts as liaison between local agencies concerned with the functions and operations of the program; prepares detailed reports, presentations and presents projects to City Manager's Office, City Council, private developers, government and other organizations.
  • Performs related duties and fulfills responsibilities as required.
Job Requirements
  • Bachelor's Degree from an accredited college or university with major coursework in Business, Public Administration, or a related field.
  • Five (5) years of experience in a relevant field, including but not limited to management, analysis, or policy development.
  • Any applicant selected for this position must have a background check completed with results satisfactory to the City of San Antonio and successfully complete the City of San Antonio’s Cash-Handling Certification Training.
  • Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
Preferred Qualifications
  • Bachelor’s Degree from an accredited college or university with preferable coursework in Counseling, Health, Education, Psychology, Sociology, or a related field. 
  • Four years of increasingly responsible experience social service or related experience.
  • Four years experience in direct client work. Preference is given to experience in a residential, crisis, or homeless or domestic violence shelter program. 
  • Direct experience working with survivors of domestic violence and sexual violence.
  • Experience providing services and case management with people in crisis.
  • Experience developing and maintaining relationships with diverse community partners, including law enforcement and community agencies.
  • Experience and skilled in data entry/collection using an online database to track program outputs/outcomes and use computer software including word processing, spreadsheet, and PowerPoint.
  • Experience working with domestic violence, sexual assault, human trafficking, or homeless programs.
  • Experience working in a high-stress, fast-paced environment while maintaining a calm and professional demeanor.
  • Experience establishing rapport, trust, and boundaries with clients.
  • Experience in working with varied ethnic groups and demonstrated cultural competence.
  • Demonstrated commitment to engaging and servicing people who have been victimized by family violence, sexual violence, or abuse.
  • Demonstrated commitment to equity and respectful engagement with communities.
  • Leadership abilities, including the ability to give direction to give direction to assigned staff and work cooperatively with all staff.
  • Familiar with community service programs and case management techniques.
  • Bilingual in English and Spanish.
  • Valid Class “C” Driver’s License OR valid driver’s license from another state with the ability to obtain a valid Texas Driver’s License within 30 days of becoming a Texas resident. 
Applicant Information
  • If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing.  Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
  • Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
  • Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months.  One year of higher education is defined as 30 credit hours completed at an accredited college or university.
  • Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.  If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
Knowledge, Skills, and Abilities
  • Knowledge of organization strategic planning principles.
  • Knowledge of management information systems.
  • Knowledge of budget and accounting principles.
  • Knowledge of operations research.
  • Knowledge of computer software and hardware applications.
  • Knowledge of human resources planning methods.
  • Knowledge of systems analysis principles.
  • Ability to analyze complex organizational structures and functional relationships.
  • Ability to conduct cost/benefit analysis studies of major organizational problems or opportunities.
  • Ability to apply statistical and other quantitative methods to organizational studies.
  • Ability to prepare and monitor budget for a large department.
  • Ability to communicate effectively with all levels of management.
  • Ability to supervise staff and coordinate major study projects.
  • Ability to perform all the physical requirements of the position, with or without accommodations.
  • Working conditions are in an office environment.