State of WashingtonOlympia 98501
Full Time +

Conduct individual interviews to articulate program services and activities, identify components applicable to customer need, and develop recommendations for continuous engagement.

||10/06/2023||Employment Development Specialist: Tumwater||State of Washington|| ||||">

Employment Development Specialist: Tumwater

State of Washington
Full Time, Permanent Employment Security Department, 212 Maple Park Ave SE, Olympia, WA 98501, United States Apply before 10/6/2023 11:59


Whether in the Resource Room helping customers, facilitating orientations, and career services workshops or meeting one on one with a job seeker to assess customers work readiness and employability, it is our Employment Development Specialists' goal to engage our job seekers by offering access to the full array of services available through the WorkSource system. These services increase job seekers skills and ability to find gainful employment into high-quality jobs and careers.  In this role, you will regularly be meeting with customers to determine which services will best fit their needs and where they are in their employment search. Because you will interact with people needing varying levels or areas of support, listening to understand, empathizing, and the ability to be adaptable with how you communicate are all crucial skills in building trusting relationships with customers who may be facing difficult or vulnerable situations. This role is located in Tumwater, WA and offers a hybrid schedule of 1 day a week of remote work with the remaining days of the week reporting to the Thurston office.

Some of what you will do:

  • Conduct individual interviews to articulate program services and activities, identify components applicable to customer need, and develop recommendations for continuous engagement. 
  • Ensure the customer understands and follows all employment and training directives, expectations, and performance standards. 
  • Answer phone calls and direct to the appropriate program teams and provide timely response to customers through email, phone, and face-to-face interactions. 
  • Administer a variety of assessments as well as both formal and informal career tools, review and explain the results, and incorporate that information into employment plans in conjunction with relevant labor market information to present to the customer. 
  • Conduct group and individual workshops and orientations and supply program information about services, benefits, and eligibility. 
  • Monitor WorkSource program performance management activity using agency reporting systems, create and disseminate program reports as required by supervisors and managers, and comply with state and federal case management protocols and data entry procedures. 
  • Attend community meetings and events as a representative of the workforce partnership process and communicate and work closely with internal and external partners. 
  • Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations and negotiate and confirm customer eligibility when necessary. 
  • Work with employers to post job opportunities and connect them with qualified job seekers.
  • Perform community outreach to market and provide WorkSource services/programs.
  • Use technology such as Microsoft Word, Excel, Outlook, Teams, and other software applications to communicate with customers/peers and to plan your day and record the work you do.


One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency 

OR  A Bachelor's degree and three years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience. 

OR A combination of education and/or relevant experience that totals seven (7) or more years.

Education to Experience Equivalences:

Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years

Additional Requirement of Employment:

  • Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.

Please submit your Cover Letter and Resume with your  through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.