NordstromLouisville 40207
Full Time
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Employee Relations Manager

Full Time 4600 Shelbyville Rd, Louisville, KY 40207, United States


ADP is hiring a Manager, Associate Relations

The Associate Relations (Employee Relations) COE is responsible for building a centralized, expert level Associate relations function that establishes a consistent and optimized process for investigating and resolving Associate complaints and conflicts across a broad scope of HR related matters. The function will enable management effectiveness through the execution of proactive associate relations initiatives and interventions.

In this role, you will… responsible for conducting Associate Relations investigations and inquiries, providing effective people management consultation and guidance, and recommending outcomes to resolve employee relations issues, with a key focus on maintaining a positive employee relations climate. The Employee Relations manager will cover Associates and cases across multiple business units and geographies.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel:

Ready to #MakeYourMark? Apply now!

What you’ll do:

  • Interpreting and communicating policies with Associates and managers in the organization.
  • Investigating, analyzing, and making appropriate recommendations regarding complex employee relations issues; exercise influence appropriately.
  • Work independently to manage designated employee relations case load within established guidelines utilizing sound judgment.
  • Conduct fair, neutral, timely investigations and provide guidance related to conflict resolution, disciplinary action and/or termination pertaining to, but not limited to:
  • Providing guidance to maintain employment law compliance, facilitating employee relations training programs, fact finding and partnering with legal on EEO/suits.
  • Partner with Legal, Risk, GSO, and HR to manage escalated Associate relations issues; monitor activities and outcomes to ensure fair and consistent application of policy and treatment of Associates.
  • Protect the balance of interests of both Associates and ADP in accordance with HR policies, laws and regulations.
  • Contribute to the overall build and execution of the new Associate Relations Center of Excellence
  • Recommend areas for improvement in delivery of services, technology and process.


  • The successful candidate will possess a bachelor’s degree in human resources or related field; and 5 to 7 years of Employee Relations accountability.
  • Candidate should demonstrate subject matter expertise and working knowledge of workplace regulatory regimes and employment laws.
  • Knowledge of local, state, and federal regulatory requirements related to employee relations and legal obligations of employer/Associate relations for the region.
  • Demonstrated expertise with regional (US /Canada or EMEA or LATAM or APAC) employee relations rules and regulations required.
  • Seasoned and proven skills in managing difficult employee relation situations, Conflict Management, employment law, influence skills.
  • Excellent listening, questioning and problem-solving skills.
  • Detail oriented, strong organizational skills; ability to set priorities for self and work with sense of urgency.
  • Interpersonal skills, ability to give and receive constructive feedback, ability to interact and partner with people at all levels including Executives.
  • Ability to work comfortably across organizational boundaries, and quickly gain the credibility and respect of Associates at multiple levels.
  • Exhibits sound judgment, high integrity, and courage.
  • Consultative skills: the ability to coach and develop Associates.
  • Acts with objectivity, fairness, and impartiality.
  • Be highly team-oriented, willing to lead change for the betterment of the function / ADP.
  • Bonus points for these: SPHR and/or dispute resolution certifications are preferred. Process and continuous improvement orientation Investigative experience


  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
  • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
  • Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Balance work and life. Resources and flexibility to integrate your work and your life more easily.
  • Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.