County of MarinSan Rafael 94903
Full Time

Gather personal information from applicants and beneficiaries through face-to-face interviews, telephone contact, and mailed correspondence.

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Eligibility Worker Ii Bilingual, Spanish

County of Marin
Full Time 120 N Redwood Dr Suite 3, San Rafael, CA 94903, United States


At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture . Read on to find out more about this opportunity:

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

Under general supervision, persons in this position determine initial and continuing eligibility for public assistance benefit programs including Medi-Cal, CalFresh and CalWORKs.  

Duties include: 

  • Gather personal information from applicants and beneficiaries through face-to-face interviews, telephone contact, and mailed correspondence. 

  • Enter the information gathered into a computer system used to determine program eligibility. 

  • Learn, interpret, and apply relevant rules, regulations, and procedures.  

  • Identify client needs and make appropriate referrals for health, social and/or employment services.  

  • May process initial applications, monitor, and administer an assigned workload. 

  • Perform other specialized work as assigned. 

Health and Human Services has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely and options to telework up to three days per week and work remaining days onsiteare available; however, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. While onboarding and training, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

Our highly qualified candidate for this position will have: 

  • Prior recent experience working as an Eligibility Worker in a county or statewide public agency within the last two years. 

  • Commitment to public service, demonstrated in part by prior experience providing customer service in the private or non-profit sector. 

  • Proven capacity to build collaborative relationships with coworkers and clients from diverse cultural/socio-economic backgrounds. (Prior experience serving economically disadvantaged persons is preferred.) 

  • Strong organizational skills; the ability to communicate clearly verbally and in writing; basic math skills and well-developed computer literacy. 

  • Strong work ethic, the capacity to learn quickly, and a desire to continuously develop as a professional dedicated to serving the community. 

  • Experience working in the CalFresh, Medi-Cal, or CalWORKS programs is highly desirable. 

  • Extensive experience serving Spanish-speaking clients from varied backgrounds, including recent immigrants and those facing economic hardship. 

We recognize your time is valuable, so please note that you must have at least the following required Minimum Qualifications in order to be considered for this position: 

Eligibility Worker II - Bilingual 
One year of experience comparable to the Eligibility Worker I class and successful completion of the equivalent to the County of Marin's Eligibility Worker I training program which will have provided the knowledge and abilities listed below.


  • The goals and functions of a social services agency. 

  • Techniques of interactive interviewing and information gathering. 

  • Principal sources of information required to establish eligibility for various public assistance programs. 

  • Laws, regulations and rules of multiple public assistance programs. 

  • Computer applications related to the work. 

  • Standard office practices and procedures, including the use of standard office equipment. 

  • Record keeping practices. 

  • Business mathematics. 

  • Fundamental aspects of human behavior. 

For more detailed information about this classification, including the minimum qualifications, please click here: 

The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet the requirements.