Hennepin CountyMinneapolis 55415
Full Time
||none||Hennepin Health Services Representative||Hennepin County|| ||||https://www.governmentjobs.com/careers/hennepin/jobs/4212793/hennepin-health-services-representative">

Hennepin Health Services Representative

Hennepin County
Full Time 525 Portland Ave S, Minneapolis, MN 55415, United States


Hennepin Health is looking for a Services Representative to provide customer service in a call center setting. Candidates with call center customer service experience in a Health Maintenance Organization, managed care, or other health insurance-related setting are encouraged to apply. 

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit 

Location and hours:
This position is remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are Monday through Friday from 8 a.m. to 4:30 p.m. Based on business needs of this position, hires must live in or relocate to Minnesota.
New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment. 
About the position type:
This is a full-time, benefit earning position. This position is internally classified as a HH Services Representative.
Click to view the job classification specification.

In this position, you will:
  • Respond to incoming member calls to set up transportation requests.
  • Assist and respond to customer inquiries regarding benefits, claims, and eligibility.
  • Research and respond to member emails and other member correspondence.

Need to have: 
  • Six months or more of experience in a Health Maintenance Organization or managed care setting, providing customer service within a call center environment, and/or enrollment services experience.

Nice to have:   
  • Experience:
    • Working and navigating within the health care systems.
    • Working with Medical Assistance and/or Medicare/Medicaid.
    • Using medical billing/coding systems such as Health Care Financing Administration Common Procedure Coding System or International Classification of Diseases (ICD-10). 
  • Knowledge of:
    • Health plan requirements and industry best practices, mandates, statutes, and regulations.
    • Data privacy practices and regulations; ability to maintain confidentiality.
  • Ability to:
    • Multi-task, including the ability to understand multiple product lines of business and multiple levels of benefit within each product.
    • Navigate and type on a computer while on the phone.
    • Navigate multiple system applications.
  • Strong interpersonal and verbal communication skills including telephone etiquette.
  • Good organization and planning skills.

About the department:
Hennepin Health provides health care coverage to Hennepin County residents who are enrolled in a Minnesota Health Care Program. Hennepin Health is a nonprofit, state-certified health maintenance organization that contracts with the Minnesota Department of Human Services. We envision being a leader in partnering with our members and communities to improve health, by integrating health care and service to enhance the health and well being of our members and the community.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at Select Guest.
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position will have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a drug test and/or background check.

If you have any questions, please contact: 

Talent Acquisition Division
Hennepin County Human Resources Department