County of Santa ClaraSan Jose 95126
Full Time

Assists in development of goals and objectives around informatics, in collaboration with department leaders and staff;.

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County of Santa Clara
Full Time Santa Clara County Public Health Department, 976 Lenzen Ave, San Jose, CA 95126, United States


Under direction, to inform, develop, validate, and build informatics solutions to improve public health surveillance and guide data-driven decision-making to inform policies, planning, programs, and communications.  

COVID-19 Risk Tier - Low Risk

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Typical Tasks

The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

  • Assists in development of goals and objectives around informatics, in collaboration with department leaders and staff;
  • Leads or participates in specific activities related to the development and implementation of systems for surveillance, including data management activities and database maintenance and reporting, including and accounting for health equity considerations;
  • Develops use cases in collaboration with programs to improve business analysis and workflows and develops the scope and specifications for system design;
  • In collaboration with the Technology Services & Solutions (TSS) Department, researches and identifies optimal informatics tools to support public health data acquisition, management, analyses, and planning, and works with contractors to operationalize them;
  • Works with vendors, TSS, and public health staff to develop system requirements and plan, develop, and maintain health information systems; 
  • Leads and participates in deployment of inter-operable systems to improve public health surveillance and reporting;
  • Ensures data governance and stewardship principles are developed, maintained, and adhered to for informatics solutions;
  • Conducts and may lead assessments of information systems; 
  • Leads and performs extraction and transformation, processing of complex data sets, analysis, data mining, and creates reports;
  • Assists with design and creation of data processing systems that combine core data sources into data repositories that support reporting and analytical systems;
  • Collaborates in the development of data standards, policies, and procedures;
  • Assists and may lead with research opportunities for data acquisition and new uses for existing data;
  • Leads or participates in initiatives to ensures consistency with national, state, and local standards and certification initiatives to improve use of electronic data to meet agency, partner, and stakeholder needs;
  • Provides support and may lead multi-disciplinary teams of Informaticists, Research and Evaluation Specialists, Epidemiologists, and data management and support staff to implement and carry out informatics and data management activities in support of surveillance, data analysis, and reporting and data visualization;
  • Collaborates with TSS on data management (e.g., de-duplication of records, data validation, data purges, requests for information, processing user permissions, and user access to information);
  • Supports and may lead informatics practices, such as interoperability, data standards across multiple program areas, and implementation of Meaningful Use program criteria;
  • Provides subject matter expertise and leadership on disease information systems, electronic disease reporting, data analytics, public health informatics, data management, disease surveillance, and laws and policies regarding the use of electronic health information; 
  • Coordinates with managers and other staff around informatics, information technology, epidemiology and surveillance, performance management and quality improvement research, and evaluation activities; 
  • Assist with development and management of agreements and contracts with data suppliers and vendors; 
  • Coordinates with healthcare and other partners as needed on supply, receipt, validation, and integration of the data for enhanced surveillance;
  • Develops and maintains partnerships with colleges and universities, government agencies, community-based organizations, other organizations, and relevant professional associations; 
  • Ensures protocols are followed for monitoring and maintaining ethical, privacy, and security standards related to health data, including coordination with County Counsel and Compliance; 
  • May participate in the recruitment, hiring, training, and leading of staff;
  • Contributes to publications; presents findings at professional meetings and conferences;
  • Participates in quality improvement activities;
  • Prepares and participates in RFP processes, writes grant proposals, reports, program documentation, policies, procedures, and other written materials;
  • May be assigned as a Disaster Service Worker (DSW), as required*;
  • Performs other related duties, as required.
Employment Standards

Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities and the ability to perform the typical tasks listed above.

Training and Experience Note: The required knowledge and abilities are attained through possession of a Bachelor’s Degree, or higher (a Master’s Degree or Doctoral Degree is highly desired), in Public Health Informatics, Health Informatics, Information Technology, Computer Science, Information Science, Epidemiology, Public Health, or a related field;


Three (3) years of full-time experience in informatics, including experience in conducting and/or supporting informatics projects involving scientific investigations or data management.

A Master’s Degree or Doctoral Degree in Public Health Informatics, Health Informatics, Information Technology, Computer Science, Information Science, Epidemiology, Public Health,  or a related field may substitute for one (1) year of the required work experience.

Special Requirements

  • Specialized program knowledge may be required in addition to the training and experience above when it can be demonstrated that: 
  1. it is an absolute necessity for the successful operation of the program;
  2. that the incumbent will be held accountable for this specialized knowledge; and
  3. that subordinate program staff will not be able to provide the subject matter expertise that is required.
  • Ability to travel to alternate locations in the course of work.  If driving, possession of a valid California driver’s license prior to appointment and the ability to qualify for and maintain a County driver authorization.
  • *As a condition of employment, pursuant to California Government Code Sections 3100-3109 and Local Ordinance, all County of Santa Clara employees are designated Disaster Service Workers (DSWs), including extra help.  A DSW is required to complete all assigned DSW-related training, and in the event of an emergency, return to work as ordered.

Note: The knowledge and abilities listed below are common to the three levels of the Informaticist classification series. However, for recruitment purposes, candidates will be rated on ability to perform at a specific level, as outlined in the allocation factors. In appraising experience, more weight will be given to the breadth rather than the depth of pertinent experience and the evidence of the candidate’s ability to assume and fulfill the responsibilities of the position at a designated level.

Knowledge of:

  • Principles and practices of informatics in health and/or related fields, including strategies for acquiring data from external data suppliers and data warehouses, data integration and management, data quality, data use, and application of data to address business needs in health and/or related fields;
  • Database and dataset development, management, maintenance, and analysis;
  • Health information data standards (e.g., HL7, ICD, LOINC, and SNOMED codes);
  • Specific data handling requirements for patient identifiable information and protected health information;
  • Statistical and programming software, such as R, SQL, and Python;
  • Applicable laws, statutes, and policies regarding health information, including security, privacy, and management of confidential data; 
  • Key concepts and practices related to information systems and the information technology life cycle, such as business operations analysis, workflow engineering, and information technology project/product portfolio management; 
  • Hardware and software applications related to public health informatics, data management, and reporting; 
  • New and emerging developments in public health informatics;
  • Standard office practices and procedures and use of common computer systems and applications;
  • English usage, style, grammar, punctuation, and spelling.

Ability to:

  • Analyze business needs and product requirements to create or design systems and identify opportunities for systems improvement;
  • Support and actively participate in data acquisition, integration, and validation, and use data from multiple sources;
  • Perform statistical analyses, data cleaning, data wrangling, and similar tasks using appropriate software;
  • Recommend, select, and utilize practices and tools in support of data acquisition, management, analysis, planning, and reporting;
  • Collaborate with information technology professionals on development and implementation of solutions, tools, and activities for public health informatics projects and needs;
  • Persuade, justify, and project consequences of decisions and/or recommendations;
  • Plan, coordinate, and initiate action necessary to implement recommendations;
  • Analyze policies and procedures and make recommendations to management;
  • Evaluate work products to ensure program objectives and agency needs are met;
  • Prepare grant applications and funding proposals;
  • Prepare and present highly complex technical material to non-specialists;
  • Adhere to federal, state, and local laws, regulations, and policies governing data collection, data sharing, and reporting;
  • Use relevant information and independent judgment to determine whether events or processes comply with laws, regulations, or standards;
  • Communicate effectively, both orally and in writing, with people of diverse backgrounds and cultures;
  • Establish and maintain effective working relationships with those contacted in the course of work, at all levels, including colleagues, the public, and representatives of other agencies.