Harris CountyHouston 77027
Full Time

Answers telephone calls requesting information, services and other inquiries concerning lost/found pets. Provides information regarding Harris County leash laws, rabies, animal safety and responsible pet ownership.

||10/21/2023||Information & Referral Specialist||Harris County|| ||||https://www.governmentjobs.com/careers/harriscountytx/jobs/4164274/information-referral-specialist">

Information & Referral Specialist

Harris County
Full Time 2223 W Loop S, Houston, TX 77027, United States Apply before 10/21/2023 11:59


About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Brief Position Overview:
Under the Supervision of the Office Manager, the Information Referral Specialist (IRS) is responsible for database maintenance, revenue/collection/receipting, customer service, telephone support, and educating the public about rabies epidemiology, the leash law and responsible pet ownership.
Duties & Responsibilities:

  • Answers telephone calls requesting information, services and other inquiries concerning lost/found pets. Provides information regarding Harris County leash laws, rabies, animal safety and responsible pet ownership.
  • Provides complete/accurate information to callers requesting routine zoonotic disease information and refers calls to appropriate agency when necessary.
  • Responsible for collecting and receipting all fees.
  • Process mail-in and electronic license applications, ensuring correct jurisdiction and appropriate payment.
  • Prepares license fee funds for deposit.
  • Balances funds with daily reports.
  • Must follow county auditor’s policies and procedures for receipting and reporting revenue.
  • Maintains county wide licensing database for all pets and pet owners.
  • Monitors and maintains complete owner and complainant information in database.
  • Accurately enters all requests for service into database.
  • Reviews each animal’s status daily. Update information according to animal release date and prepare euthanasia release sheet
  • Takes and processes all bite reports; documenting all information necessary to locate and quarantine biting animals.
  • Insures that possible rabies exposures are documented and communicated to dispatcher for investigation.
  • Answers questions concerning rabies in domestic and wild animals.
  • Educates the public concerning the risk of rabies, including species that are susceptible and behavior of rabid animals.
  • Greets citizens at reception desk in a processional and courteous manner.
  • Must be able to answer all questions regarding Harris County VPH services.
  • Assists citizens searching for lost pets.
  • Reviews and approves/rejects applications for adoptions. Counsel Citizens on adoption and responsible pet ownership.
  • Participates in various educational programs such as vaccination clinics, health fairs, rodeo booths and volunteer programs.
  • Works in other areas of the facility as needed.
  • Other duties as assigned, including special tasks involved in responding to an emergency event.
  • Understand, maintain, and promote the departmental mission values, including those related to health equity and the application of social determinants of health to areas of supervision
  • Other duties as assigned.
  • Training is offered for various Windows-based programs. 
  • Education on rabies, the leash law, and responsible pet ownership will be provided. 
  • Training will be provided on adoption counseling. 
  • After 6 months an employee must be knowledgeable of rabies transmission and its consequences in animals and humans. 
  • The employee will receive routine reviews by the Office Manager. 

Harris County is an Equal Opportunity Employer
 If you need special services or accommodations, please call (713) 274-5445 or email 

 This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.



  • High School Diploma or equivalent
  • One (1) year of customer service experience
  • One (1) year of previous data entry
  • Knowledge of Windows Operating System
Knowledge, Skills & Abilities:
  • Ability to communicate well verbally and written is essential.
  • Ability to handle difficult situations with a professional manner is necessary
  • Must be able to handle multiple projects with minimum supervision.
  • Must demonstrate a professional image and have a cheerful, helpful phone voice.
  • Must be able to handle multiple projects and be a team player.
  • Must be comfortable working around animals.
  • Must be able to handle difficult situations, multiple projects, be a self-motivator, and a team player.
  • Ability to give attention to detail in a fast-paced environment.
Core CompetenciesOrganizational Leadership
  • Understands the organizational mission
  • Understands ethics and public good; is concerned with public trust
  • Demonstrates respect for the opinions and beliefs of others
  • Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
  • Demonstrates a sense of responsibility for the success of the group
  • Collaborates with others to improve quality and address needs
  • Ability to adapt to change
Interpersonal Abilities/Personal Characteristics
  • Treats others with courtesy, sensitivity, and respect
  • Behaves in an honest, fair, and ethical manner
  • Assesses and recognizes own strengths and weaknesses
  • Uses sound judgment
  • Self-motivated
  • Organizes and maintains work environment to allow for maximum productivity
  • Communicates clearly and effectively, both orally and in writing 

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.



  • Experience in an animal shelter/clinic
  • Experience with HLP’s Chameleon software
  • Previous multi-line phone experience
  • Bilingual (Spanish/English)