County of HumboldtEureka 95501
Full Time
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Library Operations Manager

County of Humboldt
Full Time Humboldt County Library, 1313 3rd St, Eureka, CA 95501, United States
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Overview

The Humboldt County Library has an immediate opening for Library Operations Manager. This position serves the Humboldt County Library System and will play a vital role as we begin an exciting new chapter in providing expanded library services to our library communities. The Humboldt County Library is a community focal point. If you are interested in making an impact in an increasingly diverse vibrant community with dynamic and engaging library services, this might be the position for you!

The Area
Living and working in Humboldt County provides the opportunity to enjoy exquisite beaches, breathtaking redwood forests, and warm inland valleys. In addition to natural beauty, there are a variety of delicious eateries, a cool art and music scene, and charming, eclectic communities. Humboldt County is a rural county located approximately 250 miles north of the Bay Area and 150 miles west of Redding. Outdoor recreational opportunities are abundant with numerous rivers, beaches, city parks, county parks, Bureau of Land Management public lands, numerous State Parks, and Redwood National Park. Residents enjoy hiking in the majestic redwoods, salmon fishing in the Klamath River, walking/biking on community trails, mountain biking in the hills, and surfing in the Pacific Ocean. Humboldt County has a population of approximately 136,000. There are seven incorporated cities in the county, all within a thirty-minute drive to Eureka (the county seat): Arcata, Blue Lake, Ferndale, Fortuna, Rio Dell, and Trinidad. Humboldt County is served by U.S. 101, State Route 36 and State Route 299. Humboldt has a commercial airport (Airport code ACV) in McKinleyville with daily flights to San Francisco . The county offices are located in the City of Eureka, the largest incorporated city in Humboldt with a population of approximately 27,000. The region boasts affordable coastal living compared to other coastal communities in California with an average median single family home price of $465,000 (redfin.com, July 2023). Eureka has a pleasant year-round coastal/Mediterranean climate with summer temperatures ranging from 52 to 62°F and winter temperatures ranging from 42 to 55°F. Several miles inland the temperature range is significantly warmer. Humboldt has small town living without traffic congestion. The average commute time is about 15 minutes.

The Library  
We serve the residents of Humboldt County. The Library is supported by property taxes and governed by the County Board of Supervisors. The Humboldt County Library System (HCL) comprises 11 libraries and one bookmobile providing community-wide access to books, databases, magazines, audiobooks, movies, internet resources, and government and historical documents. The Eureka Library functions as the operational headquarters for HCL and serves as a distribution center for many of the materials and services that support the library system as a whole. The Humboldt County Library has committed coworkers, outstanding public service benefits, and Sundays and Mondays off. Apply to join the team!

The Position
Under general direction from Library Director, the Library Operations Manager: 
  • Supervises and trains the library staff in the performance of circulation and patron service duties. Determines staffing needs, prepares schedules
  • Serves as systems administrator and manages technology systems for library staff and public access computers; serves as liaison to County IT and third-party vendors; identifies modern technology solutions to improve services.
  • Participates as a member of the library management team, contributes to the development of department goals, objectives, policies, service standards, budget and fosters a collaborative work environment.
  • Develops and implements programs, events, and services for the library; presents programs and events for the public.
  • Coordinates volunteer activities in support of the library; prepares information of volunteer activities for distribution to local media. 
Qualities We Value
  • Serves as an integral part of a library leadership team
  • Represents the Library at community events, meetings, and other functions
  • Implements strategic planning and priorities of the Circulation Division 
  • Supervises and coordinates Circulation staff
  • Actively participates in the public service and community engagement activities of the Circulation and Outbound Services teams
Team-oriented
  • Enjoys collaboration and teamwork
  • Values diversity
  • Celebrates team members and their successes
  • Considers issues from multiple points of view
  • Cultivates an inclusive environment
  • Fosters accountability
  • Communicates effectively with both staff and library leadership
  • Brings passion and energy to the team
Personal Accountability
  • Prioritizes accuracy and efficiency
  • Brings a drive for excellence
  • Demonstrates resourcefulness and creativity
  • Sees change as opportunity
  • Likes to get things done
This position will work Tuesday - Saturday and includes evening hours.

This position is based in Eureka and will provide support for all locations and the Bookmobile. 


Under direction, plans, organizes and implements library operations to ensure the most efficient use of staff and library resources for optimum services.

DISTINGUISHING CHARACTERISTICS 

The Library Operations Manager has responsibility for operations in the main library including circulation, reference, facilities and technology. Incumbent participates in the library management team for planning, organizing, coordinating and supervision of the assigned facility and system-wide service. This class is distinguished from the Director of Library Services in that the latter has overall management responsibility for library activities and services.
EXAMPLES OF DUTIES
  • Coordinates daily operations of the main branch of the library including communicating and implementing policies, procedures, services and projects.
  • Communicates and coordinates daily circulation operations activities, policies, processes and services throughout the library system.
  • Participates as a member of the library management team, contributes to the development of department goals, objectives, policies, service standards, budget and fosters a cooperative work environment.
  • Investigates and resolves staff and patron problems, patron account disputes, incidents, concerns and conflicts within established policies and rules for safety.
  • Tracks and monitors assigned budget and produces required reports for main branch of the library and assigned functions.
  • Recommends the appointment of personnel, provides and coordinates staff training, conducts performance evaluations, may recommend discipline as appropriate.
  • Administers vendor contracts and agreements, coordinates activities between vendors and the department.
  • Communicates with maintenance and custodial staff on condition of the interior and exterior of the main library, coordinates needed up keep and maintenance of equipment.
  • Coordinates security of the main library, equipment and staff; serves as primary contact with security service, police and fire departments.
  • Serves as system administration and manages technology systems for library staff and public access computers; serves as liaison to County IT and third party vendors; identifies modern technology solutions to improve services.
  • Manages and approves payroll time entries and leave requests.
  • Coordinates volunteer activities in support of the library; prepares information of volunteer activities for distribution to local media.
  • Prepares a variety of reports using data collected and analyzed.
  • Develop and implement programs and events within the main library; conduct programs and events for the public.
QUALIFICATIONS

Knowledge of:

  • Principles and practices supervision, training, selection, motivation, work evaluation, discipline and personnel management.
  • Basic principles and practices of governmental accounting, budget preparation, monitoring and administration.
  • Principles and practices of facility maintenance and security.
  • Principles and practices of library policies, programs, program planning and implementation, systems development and library operational trends and practices.
  • Detailed knowledge of integrated information systems, computer software and hardware.
  • Communication techniques required for gathering, evaluating and transmitting information and directing group discussions.
  • Principles and practices of general and statistical research, analysis and presentation. Safety policies and procedures.
  • Local needs of the communities served by the library system.
  • Standard usage of the English language including spelling, punctuation and grammar.
Skill in:
  • Planning, directing, motivating and supervising assigned professional, technical and support staff.
  • Developing, administering and monitoring budgets.
  • Coordinating programs and services internally, with other departments, volunteer groups and outside agencies.
  • Analyzing complex administrative problems, evaluating alternatives, and recommending effective courses of action.
  • Principles and practices of dispute resolution with patrons.
  • Preparing clear and concise reports, correspondence, and outreach informational materials.
  • Communication techniques for effective presentations to volunteer groups and the public.
  • Coordinating multiple complex projects and meeting critical deadlines.
  • Assisting in developing, implementing and interpreting goals, objectives, policies, procedures, work standards and internal controls. Interpreting community interests and needs.
  • Managing integrated information systems.
  • Establishing and maintaining an effective working relationship with a variety of individuals and groups, including library staff, patrons, community groups and service providers.
Other Requirements:
  • Possession of a valid California driver's license.
  • Must be willing to work evenings and weekends.

Desirable Education and Experience:
A typical way to obtain the knowledge and skills outlined above is: Equivalent to graduation from a four year college or university with major coursework in Library Science, or possession of a Master's degree in Library Science, and five years lead or supervisory experience in a public library.
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