County of HumboldtEureka 95501
Full Time

Administrative Support Registering Birth and Death Certificates.

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Medical Office Assistant I/ii

County of Humboldt
Full Time Humboldt County Department of Human & Health Services, 507 F St, Eureka, CA 95501, United States


Department of Health & Human Services
Are you interested in making a difference? If so, please consider joining our dedicated team at the Department of Health & Human Services! Public Health Medical Office Assistants (MOA’s) are cross trained and perform a variety of duties, most of which deal directly with the public. We are looking for individuals that are self-motivated, flexible and embrace changes. There are multiple positions available, which includes individual responsibilities while working in a positive and encouraging team environment as well as providing clerical support for an evidenced home visiting program.What You'll Do: 

This position is responsible for a variety of duties, including; 

  • Administrative Support
  • Registering Birth and Death Certificates
  • Input data into a web-based information system
  • Support outreach and special events
  • Filing, ordering and organizing materials 
Where You'll Do It: This position is located at either 529 I St., Eureka CA 95501 or 317 2nd St., Eureka CA 95501 depending on the assignment.

A typical schedule for this position is M-F with a 40-hour work week. 

Under general supervision, provides a variety of routine to difficult medical office support to a variety of County clinics and public health program areas, which may include patient scheduling and intake, reception, typing, word processing and patient recordkeeping and filing; performs related work as assigned.


Medical Office Assistant I is the entry level class of this medical office support series.  Initially under close supervision, incumbents learn office and County procedures.  As experience is gained, there is greater independence of action within established guidelines.  This class is alternately staffed with Medical Office Assistant II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meet the qualifications of the higher level class.

Medical Office Assistant II is the journey level class of this series, fully competent to independently perform a variety of responsible medical office support duties.  Specific duties, including the amount of typing, word processing, use of on-line or personal computers and contact with the public will vary with the clinic or medical area to which assigned.  This class is distinguished from Senior Medical Office Assistant in that the latter either assigns, directs and reviews the work of a small office support staff or performs the most difficult, technical, complex and/or specialized medical office support duties which require an additional definable body of technical knowledge and skills.

  • Acts as a receptionist and receives patients and visitors; screens phone calls; takes messages or makes appropriate referrals; provides factual information regarding the County or specific health unit activities and service which may require the interpretation of rules, policies and/or procedures.
  • Orders, receives and organizes patient charts for daily appointment schedule preparation and varied recordkeeping activities; may pull and file charts located within assigned area; reviews charts for necessary documentation and diagnostic test authorizations from health care staff; closes patient charts as authorized.
  • Provides for intake and registration of patients; interviews patients to obtain medical information and appropriate documentation required to open patient charts.
  • Reviews financial and insurance status of patient; explains treatment costs and methods of payment; performs periodic re-evaluations, redeterminations and adjustments as necessary; collects fees, issues receipts and balances daily monies received.
  • Schedules patient appointments and prepares daily appointment schedule; schedules medical tests and procedures.
  • Informs professional staff of lab, X-ray and other diagnostic test results in accordance with established policies and procedures.
  • Prepares a variety of periodic and special reports related to patient care, testing and results, which may require the use of arithmetic calculations and the consolidation of information from various sources.
  • Transcribes patient information histories, physical examination notes and related patient medical information containing specialized medical terminology; types various correspondence and documentation pertaining to patient diagnosis and treatment from drafts, dictated tapes, notes or brief instructions using a typewriter or word processor.
  • Establishes and maintains office and patient files; researches and compiles information from such files.
  • Performs such office support activities as opening and distributing mail, processing outgoing mail, and ordering and maintaining an inventory of office supplies.
  • May perform routine billing, preparation of medical procedure or test orders, scheduling of medical procedures, and a variety of patient processing, documentation and recordkeeping duties, depending upon assignment.

NOTE:  The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Knowledge of:

  • Policies and procedures related to the clinic or public health to which assigned.
  • Medical terminology as related to office support work.
  • Business letter writing and the standard format for typed materials.
  • Basic business data processing principles and the use of
  • word processing or personal computing equipment.
  • Office practices and procedures, including filing and the operation of standard office equipment.
  • Correct English usage, including spelling, grammar and punctuation.
  • Business arithmetic.
  • Basic record keeping principles and practices.

Skill in:

  • Performing detailed medical office support work accurately.
  • Prioritizing work and coordinating several activities.
  • Composing routine correspondence from brief instructions.
  • Using initiative and sound independent judgment within established guidelines .
  • Operating standard office equipment, including a word processor and computer terminal.
  • Organizing and maintaining accurate patient and general files and records.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work.
  • Understanding and carrying out oral and written directions.

Other Requirements:

Specified positions may require skill in typing accurately at a rate sufficient to produce final documents and enter information into a computer system. Specified positions may require possession of a valid California driver's license.

Desirable Education and Experience:

A typical way to obtain the knowledge and skills outlined above is:

Medical Office Assistant I:  One year of general clerical office support experience.

Medical Office Assistant II:  In addition to the above, one year of experience which required the use of medical terminology and direct contact with patients in a clinic or similar medical office setting at a level equivalent to the County's class of Medical Office Assistant I.