TikTokNew York 10001
Full Time
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North America Incident Manager

TikTok
Full Time Tick Tock Diner NY, 481 8th Ave, New York, NY 10001, United States
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Overview

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. What will I be doing? - Investigate, manage, and resolve reported incidents across multiple channels for TikTok, including review of potentially graphic, controversial, and sometimes offensive content. - Communicate results of analyses and escalations with key stakeholders and leadership - Analyze incident trend data to develop improvements to the overall escalation processes and provide recommendations for process, policy, and/or product improvements - Be comfortable and exhibit grace when faced with ambiguous and high pressure situations - Coordinate with global cross-functional teams including other regional Incident Management teams, Public Policy, Legal, Product and Engineering among others to develop solutions - Drive ad hoc and strategic projects from inception to implementation

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