County of HumboldtEureka 95501
Full Time

As part of a social or health and human services team, provides 1:1 and/or group peer coaching, mentoring, support and assistance to social service clients.

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Peer Coach I/ii

County of Humboldt
Full Time Humboldt County Department of Human & Health Services, 507 F St, Eureka, CA 95501, United States
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Overview

Department of Health & Human Services Are you interested in making a difference? If so, please consider joining our dedicated team at the Department of Health & Human Services! We work exclusively with homeless persons who are struggling with behavioral health issues and require extra support in order to secure safe and affordable housing.
What You'll Do: 
This position is responsible for a variety of duties, including; 
  • Help homeless clients apply for housing opportunities.
  • Connect clients with community resources.
  • Mentor and coach clients for housing preparedness and tenancy.
 Where You'll Do It:
This position is located at 638 W. Clark St., Eureka, CA 95501

A typical work schedule for this position is M-F; 8-5


Under close supervision; performs peer coaching, support and assistance to clients who are receiving social or health and human services; serves as liaison between the client and social or health and human services providers; provides orientation to services for individuals newly entering the social services system; provides client education, mentoring, and advocacy; supports self-empowerment of clients to act on their own behalf regarding their needs; provides feedback to social service providers related to clients' perceptions of the program for quality improvement purposes; and performs related duties as assigned.
 
DISTINGUISHING CHARACTERISTICS
 
Peer Coach I:  Peer Coach I is the entry level position in this series. Initially, under close supervision, employees in this class receive in-service peer training, and are given detailed instructions in the performance of a variety of client support functions related to Social or Health and Human Services programs. Employees are expected to promote to the Peer Coach II level after one year of satisfactory performance at the trainee level.
 
Peer Coach II:  Peer Coach II is the full working level class in this series. Employees at this level are expected to use independent judgment to perform the full scope of client support duties. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Peer Coach I, or if filled from the outside, require prior related experience.

EXAMPLES OF DUTIES

EXAMPLES OF DUTIES(Illustrative Only)

  • As part of a social or health and human services team, provides 1:1 and/or group peer coaching, mentoring, support and assistance to social service clients.
  • Supports individuals to develop client-driven goals for wellness and strategies for achieving those goals, including the active participation in relevant social or health and human services program activities.
  • Provides role modeling and encouragement to clients to take personal responsibility and to self-advocate in actively pursuing their own wellness plans.
  • Participates in reciprocal education with other providers to support integration of peer support and recovery principles within provider teams.
  • Helps link clients to needed resources and develop personal supports for their self-identified wellness plan.
  • Serves as a mentor to promote hope and empowerment.
  • Accompanies clients to meetings and case conferences to support a person receiving services to self-advocate for their self-identified needs, to act as an advocate as needed to help clients communicate their unique and subjective experiences and perceptions and to provide a "bridge" between providers and individual(s).
  • Provides an orientation to services for individuals in need of services.
  • Communicates, represents and promotes the person's perspective to other service providers within the social service or health and human services system when there is a barrier to an individual acting on their own behalf.
  • Develops, coordinates and identifies outcomes of workshops, conferences and other coordinated efforts to individuals receiving services.
  • Provides evaluation of peer and non-peer driven activities to improve client services.
  • Participates in and conducts program outreach activities, including providing information about social service or health and human services programs to the general public and targeted audiences/communities.
  • Reviews existing programs and supports the development of new programs and resources for implementation of recovery/resiliency principles, as well as strength-based, client and family driven services.
  • Represents the Department in local and statewide meetings to support networking with other providers and stakeholders.
  • Attends and participates in meetings, workshops and conferences as assigned to support professional development and training.
  • Performs related duties as assigned.
QUALIFICATIONS

Knowledge of:

  •  Cultural awareness of the communities served.
  • The basic strengths, needs and challenges, attitudes, and behaviors of people with mental health/wellness challenges.
  • General types of goals and purposes of cross-system partnerships in public social services programs.
  • How to inspire hope with others.
  • Public and/or private agency, as well as general community resources available for people with social service needs.
 
Skill in:
  •  The concepts of integrated wellness.The principles of resiliency, recovery and peer support
  • The basic principles and practices of social service or health and human services programs.
  • The basic principles and practices of related system providers (education, juvenile justice, Women Infants and Children, Child Protective Services, domestic violence services)
  • Understanding the cultural and social factors of those clients being served
  • The ability to engage with individuals/families receiving services using compassion, empathy and a reciprocal approach.
  • Understanding the ethnic, racial, cultural and social factors of diverse individuals and communities that may affect behavior patterns.
  • Effective communication in socially and culturally respectful ways with clients, professional colleagues, and community members.
  • Exercising sound judgment when evaluating situations, initiating action, and developing alternatives based upon using established procedures and regulations and implementing recovery principles.
  • Following written and oral instructions
  • Maintaining confidentiality of case files according to HIPAA guidelines.
  • Reporting to work site at the assigned times
  • Maintaining accurate and systematic records.
  • Effectively establishing and maintaining good relations with a range of social and ethnic groups reflective of those individuals receiving services.
  • Communicating effectively with individuals from diverse socio-economic and cultural backgrounds to ensure access to and client satisfaction with services.
  • Participating as a team player and work with others
 
Other Requirements:
 
Some positions in this classification may require possession of a valid California driver's license.
 
Desirable Education and Experience:
 
A typical way to obtain the knowledge and skills outlined above is:
 
Peer Coach I: Work experience with a mental health facility, hospital or related facility or current or previous experience as a client who received social or health and human services.
 
Peer Coach II: In addition to the above, one year of experience at a level equivalent to the County's class of Peer Coach I.
 
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