State of ColoradoDenver 80204
Full Time
||none||Parking Customer Service Technician||State of Colorado|| ||||https://www.governmentjobs.com/careers/colorado/jobs/3905271/auraria-parking-customer-service-technician">

Parking Customer Service Technician

State of Colorado
Full Time 40 per week Auraria Higher Education Center, Denver, CO 80204, United States
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Overview

This posting is only open to Colorado residents.  - an exemption contingent upon residency waiver

Department Information


Welcome to the Auraria Higher Education Center (AHEC) located in the Platte River Valley in downtown Denver.  AHEC is the service provider for 43,000 students and approximately 5000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver and the University of Colorado Denver. Learn more about us through this link:  

Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays and sick leave, discounted RTD Eco-Pass, BenefitHub (medical, dental, disability, life), and outstanding retirement plan.  Learn more through this link: .

If you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting!

Description of Job

As a vital member of the parking office customer service team, the position is responsible for providing a variety of administrative support functions to the parking operation, as outlined below and as defined by the parking management staff.  Position serves as the initial point of contact for customers regarding parking issues and other service needs.

As Parking Office Customer Service Coordinator, this position is responsible for the following:
 
REVENUE OVERSIGHT

  • Processes daily receipts and prepares daily sales reports following receipt of revenue collected from parking attendants and other parking activities.   
  • Assumes physical control of money and engages in money counting activities using various tools (10-key calculator, electric coin counter, electric coin wrapper, cash register, and electric currency counter), according to established cash handling procedures.
  • This position may also prepare financial institution deposit slips and other internal accounting financial records. 
  • Position further prepares daily sales reports, as assigned.

PARKING DATA

  • Position operates the computerized parking citation system by entering information about parking citations, permits, and payments. 
  • In support of basic auditing functions, this position verifies the information previously entered into the citation system for accuracy.
  • This position also records payments collected on behalf of the department by National Credit Management and at the request of management staff, researches requests from that office for additional information regarding accounts.

CUSTOMER SERVICE

  • Position provides first-line customer service to customers via electronic means (telephone and e-mail), traditional mail, and in person.
  • This position sells permits and passports and answers questions from customers regarding parking policies, fees, permits, citations and the citation appeal process, as well as general information about the Auraria Campus, and therefore remains current on these policies and procedures.

MISCELLANEOUS ADMINISTRATIVE 

  • Position performs a variety of administrative tasks, as assigned, to include the following:
    • Auditing of daily revenue sheets and completion and submission of daily parking sales report (DSR) to Business Services within two working days.
    • Reconciliation of daily web payments and daily revenue receipts to bank deposits.
    • Processing of third-party invoices for sales of general, special and handicapped permits, as well as special event tickets and miscellaneous events conducted by departments on campus.
    • Preparation of parking purchase requisitions
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
  • Must be at least 18 years of age
AND 
  • Two (2) years of general clerical experience. The clerical experience must have included at least six (6) months of cash handling experience (handling cash transactions, counting and totaling money, and/or counting and balancing cashier drawers).
 PREFERRED QUALIFICATIONS:
  • Demonstrated proficiency in Microsoft Excel
  • Basic understanding of money management or accounting principles
  • Demonstrated success maintaining the safety and control of cash payments from customers (to include experience with a cash register).
  • Basic understanding of descriptive statistical tests
  • Advanced proficiency in generating form letters using Microsoft Word
  • Skill at managing and resolving conflicts, confrontations, and disagreements in a positive and constructive manner (to include maintaining self-control during stressful situations). 

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