Dakota CountyRosemount 55068
Full Time

Skill in emotional intelligence and soft skill techniques for working with diverse individuals from various socioeconomic, ethnic, and cultural backgrounds; and people experiencing mental illness, substance use disorder, disability, family violence, etc.

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Program Trainer Specialist

Dakota County
Full Time Dakota County Employment, 1300 145th St E, Rosemount, MN 55068, United States
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Overview

General Description

POSTING TYPE: Open competitive
DEPARTMENT: Employment and Economic Assistance
HOURS: Full-time
PREFERRED SALARY RANGE: $58,494 - $65,806/annually
FULL SALARY RANGE: $58,494 - $91,398/annually (grade 107)
LOCATION: West St. Paul, Northern Service Center
UNION: AFSCME 306
CLOSE DATE: 4:30 p.m. on Wednesday, October 11, 2023 

What You'll Do
embedded into the Collections and Fraud team provides leadership in training and supporting new and existing staff in the areas of public assistance fraud and human services collections (public assistance overpayments, medical assistance estate recovery and social services and corrections fees). They provide critical support to team members and the unit supervisor in daily unit operations as a policy expert. They collaborate with internal and external partners to achieve department goals.

Who We Are
Dakota County is Minnesota’s third largest county and home to more than 400,000 residents. Our motto is “Be More” and we strive every day to achieve excellence public service, with a focus on four values: Service, Integrity, People, and Innovation.
 
Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.

Minimum Qualifications


• Bachelor's degree AND 2 years of government experience in the fields of collections, public assistance, or child support.  **
OR
• Associate's degree or completion of 90 quarter credits for an accredited higher education institution AND 4 years of government experience in the fields of collections, public assistance, or child support. **
OR
• High school diploma or equivalent (G.E.D.) AND 6 years of government experience in the fields of collections, public assistance, or child support. **

** At least one-year of the experience in the fields of collections, public assistance, or child support must have occurred in Minnesota within the past five years. **

PREFERRED EXPERIENCE BEYOND MINIMUM QUALIFICATIONS
•  Experience providing training and mentoring of new and existing staff 
Duties & Responsibilities

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

  1. Design and deliver training for new and existing employees using both in-person and virtual training.
  2. Provide administrative support to supervisors and management, including work direction in the absence of the supervisor.
  3. Evaluate probationary employee performance and provide input to supervisor on employee performance evaluations.
  4. Plan, design, and implement new programs, mandates, and agency initiatives.
  5. Lead continuous improvement efforts through issue identification, case review completion, problem-solving, work plan development and execution, internal/external audit responses, corrective action plan development and monitoring, and report summary completion.
  6. Mentor staff on program policies, procedures, and internal/external protocols.
  7. Provide coverage and back-up support for unit positions.
  8. Represent the agency on and/or lead internal/external workgroups, projects, and advisory committees.
  9. Prepare and deliver community outreach and education.
  10. Collaborate with county/state staff and vendors in the development and improvement of technology.
  11. Actively support inclusion, diversity, equity an access effort to address racial disparities in program outcomes and address the needs of diverse and underserved populations.
ESSENTIAL JOB FUNCTIONS: Duties 1 – 11 are essential functions
Knowledge, Skills & Abilities and Work Environment
  • Knowledge of investigative techniques and collections methods.
  • Knowledge of community resources, including those to support people in crisis.
  • Knowledge of training techniques and styles to support adult learners.
  • Ability to think analytically and critically.
  • Ability to interpret federal regulations, state statutes, state policy and county procedures, and apply them to work.
  • Ability to work effectively with the public, department, and County associates in a professional manner.
  • Ability to work independently and as a team member.
  • Ability to work under stress and to use discretion in making decisions.
  • Ability to prioritize work according to program requirements, client, and organizational needs.
  • Ability to assess and evaluate staff performance.
  • Ability to handle conflict and personnel issues in a sensitive manner.
  • Ability to manage and coordinate projects.
  • Ability to prepare and deliver presentations.
  • Ability to read and comprehend complex technical information.
  • Skill in communicating effectively both orally and through business writing, sometimes under conditions where relations may be confrontational or strained.
  • Skill in MS Office software and data entry for the performance of essential duties.
  • Skill in record keeping and documentation principles and practices.
  • Skill in emotional intelligence and soft skill techniques for working with diverse individuals from various socioeconomic, ethnic, and cultural backgrounds; and people experiencing mental illness, substance use disorder, disability, family violence, etc.
Work Environment
Sedentary or light physical requirements include lifting of up to 20 pounds, with or without assistance, on an occasional basis. Equipment used may include a laptop computer, multiple computer monitors, printer, telephone, copier, fax, and calculator.

Location & Schedule

This is a hybrid position that offers a mix of telework and in-person work at our Northern Service Center in West St Paul, MN. The number of remote and in-person work hours is dependent on business and training needs, performance issues, and/or to meet with teammates or clients. Work is performed Monday through Friday during regular business hours (8:00 a.m. to 4:30 p.m.)

Benefits
  • Comprehensive and affordable medical, dental, vision, and other benefits
  • Excellent work-life balance
  • Generous paid time off (accrual rate starts at four weeks per year)
  • Eleven paid holidays each year
  • Pension with a generous employer contribution
  • Ability to work from home some of the time.
Selection Process
  • You submit an online application that includes supplemental questions.
  • We assign you a score based on your qualifications. 
  • Top scoring candidates are referred to the hiring manager for interview consideration.
  • We conduct background and reference checks before hiring.

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