State of WashingtonLakewood 98499
Full Time +
||09/29/2023||Qa/cqi Program Manager- Tacoma||State of Washington|| ||||">

Qa/cqi Program Manager- Tacoma

State of Washington
Full Time, Permanent DCYF Lakewood, 6010 Main St SW #64, Lakewood, WA 98499, United States Apply before 9/29/2023 11:59


The Department of Children, Youth, and Families (DCYF) was created to be a comprehensive agency exclusively dedicated to the social, emotional, and physical well-being of children, youth, and families regardless of race, ethnicity, sexual orientation, or other socioeconomic factors. We believe our workforce should reflect the communities we serve and are actively searching for candidates that reflect that diversity.
We are looking for a Quality Assurance and Continuous Quality Improvement (CQI Program Manager (SHPC4) to join our team to help support and protect children, youth, and families. Together we will work toward the common goal of eliminating child and youth outcome disparities based on race and ethnicity.  Our vision is that "All Washington's children and youth grow up safe and healthy-thriving physically, emotionally, and educationally, nurtured by family and community."
The Opportunity:
This Social and Health Program Consultant 4 monitors implementation and practice related to program policies and procedures in Region 5, Field Operations. this includes consultation and analyzing data, providing reports and written feedback to caseworkers, Area Administrators, Deputy Regional Administrators and the Regional Administrator.

This position requires extensive knowledge of Federal and State child welfare laws and regulations, Department and State fiscal policy and procedures, agency values and mission reform plan mandates, statewide-policies, and procedures to maintain program consistency, best practice initiatives and strength-based family practices, in addition to cooperatively developed protocols.

Some of what you'll do:
  • Develop Partnerships with staff. 
  • Focus on practical everyday life task.
  • Promote specific skills tied to the family's task as identified, and what additional actions to take when needed to meet the needs of child safety, permanency, and well-being. 
  • Provide updated data reports to the field.
  • Ensuring that the regional data is accurate and addressing inaccuracies in the data.
  • Support staff in identifying famlink errors and how to resolve those errors.
  • Provide consultation service to new and experienced Social Service Specialist  (1,2,3,4&5} to improve quality of service delivery and safety outcomes to children and families involved with DCYF cases as well as improve federal outcome measurements. 
  • Measure and provide feedback on items specific to the Child and Family Services Review.
  • Conduct random and periodic, or upon request, observation of experienced Social Service Specialist (1,2,3,4 &5) to ensure consistency of standard of practice expectations, state and federal requirements.. 
  • Review region, local office and unit Child Protective Services and Child Administration program goals; identify needs and work on meeting set targets for improvement in practice and child safety. Review cases and analyze compliance with state and federal requirements, policies and procedures and implement formal and informal training and action plan to address deficiencies. 
  • Effective representative of DCYF: The SHPC4 participates effectively on work groups designed to shape agency policy and practice including regional or office supervisor meetings, assigned state, regional or local office work groups, assigned community task forces, committees, or work group.
  • Other duties as assigned to include: Unit Meetings, Monthly Supervision and other meetings.
What we are looking for:
Professionals with one year of experience as a Social and Health Program Consultant 3 or equivalent.
Two years of experience as a Social and Health Program Consultant 2 or equivalent.
A Master's degree in social work, a health or social science, public administration, or a related field AND four years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
A Bachelor's degree in social work, a health or social science, public administration, or a related field AND five years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
Degree must be obtained from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA), or foreign equivalent verified by a NACES-approved organization at

*Foreign Equivalency certification must be attached to the application for degrees obtained outside the U.S. Incomplete applications may be screened out of the recruitment process.

In addition to those required qualifications, our ideal applicant will also have some or all of the following:
  • Previous demonstrated ability to research, comprehend, interpret, and apply current applicable laws, rules and policies on delivery of child protective and child welfare services within Washington State and deliver services accordingly.
  • Previous demonstrated ability to coach, mentor, teach, and train on work-related tasks.
  • Previous demonstrated ability to assess and understand program and social/behavioral complexities by building and creating safe permanent plans that meet the reduction goals and improve permanency outcomes.
  • Previous demonstrated skills in and understands culturally responsive and multicultural work practice.
  • Previous demonstrate ability to recognize trends, systemic issues, and service gaps, and use information to bring system improvements to the work structure.
  • Previous demonstrated ability to track and plan effectiveness and programmatic/case outcomes while working as a team member with management to integrate and sustain the program model in local/regional child welfare practice.
  • Previous demonstrated ability to actively engage with parents, providers, community partners, and tribes' families, including extended family members.
  • Previous demonstrated ability to use appropriate data and analyze programmatic outcomes to determine outcomes that are consistent with expectations and ways to improve.
  • Previous demonstrated ability to work in a high stress work and work volume environment Previous demonstrated knowledge of risk and safety issues in a child welfare population to the work processes that result inappropriate decisions at all points in the service array.
  • Previous demonstrated ability to effectively partner with, communicate (verbal and written), and comprehend, with diverse populations, to include: management, peers, clients, community, colleagues and the public as required to carry out the assigned duties of the position and to develop and maintain resource teams to support children and families.
  • Previous demonstrated ability to apply strong, strength-based orientation and display excellent group process skills, including conflict management.
  • Previous demonstrated competency in computer skills including the ability to type, operate basic computer programs including Word and Excel, ability to learn agency software programs.
  • Previous demonstrated ability to data to inform action plans and improvement strategies.

How do I apply? 
Complete your applicant profile and attach the following documents:
  • Resume
  • Cover letter
  • Copy of college transcripts