CitibankGetzville 14068
Full Time

Strategically position the Operations organization by helping to formulate the future vision of our operating model.

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Regulatory Governance And Issue Management Vp

Full Time 580 Crosspoint Pkwy, Getzville, NY 14068, United States


Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture.  We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. 

We are a dynamic, global and diverse organization, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade.  We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.

Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges.  We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology  partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. 

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace.  We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimise and streamline processes, and drive strategy across our industry.  

Team Overview:

Markets Operations Regulatory & Legal Entity Control is a newly created centralized team responsible for oversight of regulatory functions. The vision is to implement a best-in-class regulatory control framework focused on risk reduction, process improvement, ensuring consistency and transparency of all regulatory matters impacting Global Markets Operations.

The target operating model consists of 4 key components:

  • Regulatory Quality Assurance (QA) – Proactive execution of risk-based QA reviews to identify gaps and partner with the Market Operations teams to remediate any identified gaps  
  • BAU Regulatory Control – Monitoring of regulatory control exceptions and partnering with the relevant stakeholders to identify and remediate root causes at source
  • Regulatory Change Management – Drive and implement various regulatory change and remediation programs for Market Operations; execute a robust change management framework to allow for the regulatory impact of operational and technology changes to be adequately assessed
  • Regulatory & Legal Entity Governance – Oversee all aspects of regulatory and legal entity governance including but not limited to issue management, regulatory interactions and the implementation of adequate governance forums to drive accountability and transparency

Job Purpose:

This is a newly created role where the candidate will be responsible for Regulatory governance to ensure adherence to our regulatory requirements across the global organization.  

Specifics of the role include:

  • Create a mechanism to collate, report and monitor remediation for issues identified impacting regulatory compliance
  • Set up the governance and oversight framework for Legal Entity reporting
  • Partner with 1st and 2nd lines of defence to create a robust continuous monitoring program
  • Perform a spot-check across delivered remediation programs
  • Perform a read across to ensure enhancements are implemented across all applicable teams/regions
  • Participate in senior regulatory governance forums as required
  • Identify opportunities to streamline and re-align processes to ensure an optimal organizational structure for best-in-class risk management of regulatory functions

The role provides a range of opportunities to impact and influence the overall target state design and implementation of our strategic transformation priorities including:

  • Strategically position the Operations organization by helping to formulate the future vision of our operating model
  • Implementing best practices and global consistency, simplifying & standardizing processes, and flows
  • Opportunity to learn and acquire expertise across a range of products and asset classes
  • Empowerment to make decisions and drive a strategy
  • Significant interaction with a wide range of stakeholder groups and senior management to help drive the agenda

Key Responsibilities:

Organizational Oversight:

  • Lead daily core operations maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
  • Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required

Transformation to Target State:

  • Review our suite of controls and suggest change to uplift the risk profile throughout the Organisation and its products
  • Drive standardization of controls across regions and suggest opportunities for harmonisation across teams
  • Implement plans and execute vs milestones ensuring we meet deadlines and regulatory commitments
  • Ensure our infrastructure and tools meet the needs in order to manage risk.  Develop and suggest operating model changes in order to pivot the operations Organization towards digitization and a robust control environment

Story Telling:

  • Help drive comprehensive risk KPIs/Metrics by Legal entity for senior executive consumption – for each product and function, working in close partnership with the product Leaders
  • Analyse risk metrics for trends and lessons learnt
  • Partner with the Ops product leaders to understand and update process flows, challenges and potential solutions and present opportunities to senior Management
  • Articulate solutions vs current state for digitization, automation, low code solutions and straight through processing

People Agenda:

  • Implement a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented workforce 
  • Promote a culture of continuous improvement and cultivating a robust service and control environment
  • Engage with and lead our People.  Develop effective and diverse teams across a global footprint
  • Coach and mentor our People.  Ensure effective one to one discussions.  Provide direction, feedback, support, and encouragement for career development
  • Champion diversity and inclusion to create a working environment which allows our People to thrive and excel

Skills & Qualifications:

  • BS/BA degree or equivalent work experience
  • Relevant experience in a related operations or technology role with commensurate program and people management experience
  • Excellent verbal, written, and presentation skills. In particular, a demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally as needed to support the strategic goals.
  • Strong people manager and experience leading global teams including; hiring, training, mentoring and developing team members
  • Strong risk management and control mindset
  • Self-reliant, good problem solver, results oriented
  • Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
  • Demonstrated ability to succeed in a complex organization where the ability to discover and internalize diverse stakeholder goals is critical to brokering solutions that are in the best interest of Citi as a whole
  • Experience working with data visualisation tools like Tableau, is desirable
  • Experience delivering strategic change programmes in a fast paced, large global financial services firm, ideally in an operations, risk or technology organization.


Job Family Group:

Compliance and Control


Job Family:

Business Control


Time Type:

Full time


Primary Location:

Getzville New York United States


Primary Location Salary Range:

$88,920.00 - $133,390.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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