DoorDashBrooklyn 11201
Full Time +
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Strategy & Operations Manager, Dashpass

Full Time, Remote DoorDash Kitchens, 383 Bridge St, Brooklyn, NY 11201, United States


DoorDash is looking for a Strategy & Operations Manager to help grow the DashPass subscription business. We are seeking someone to join our team who loves working with data to identify opportunities and can build solutions that drive retention. DashPass is one of DoorDash’s fastest growing products, meaning you’ll have the opportunity to make a big impact on the company at large.

About the Role

Strategy & Operations Managers oversee the strategic development of our business. On a typical day you might lead a new initiative, run and refine experiments, dive into data to explain retention movements, build processes that enable teams to scale their work 10x, and make sure we never stop executing.

Our best Strategy & Operations Managers are motivated, data-driven, creative, and have exceptional interpersonal skills. They're generalists who are willing to roll up their sleeves and do whatever it takes to make the business successful.

You’re excited about this opportunity because you will…

  • Strategise - Innovate and work on product strategy within the DashPass business
  • Engage – Implement scalable initiatives and best practices to deliver a world-class member experience
  • Experiment – Use data-driven decision-making to run tests that reduce churn
  • Analyze – Build models to forecast key metrics and run cost benefit analyses
  • Influence – Partner with teams spanning:  Product, Finance, Analytics, Support, and Marketing

We’re excited about you because…

  • You have 7+ years experience
  • You work with SQL and are able to rapidly solve analytical problems
  • You have a bias towards action and are able to thrive in a constantly changing environment
  • You can translate high-level goals into actionable plans
  • You can own outcomes and make an impact on our most critical growth and profitability metrics
  • You crave responsibility and want to shape the vision and direction of the company
  • You seek exposure to different types of problems
  • You influence and motivate people at all levels across a variety of job functions
  • You have a track record of leading initiatives, hitting goals, and succeeding in a team environment
  • You have experience in at least one of the following areas: Subscription, Pricing, Loyalty, Membership, Customer Segmentation, Machine Learning, E-Commerce, Payments, Growth Product, Customer Experience / Support, LTV

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.