Lincoln CountyNewport 97365
Full Time
||none||Support Specialist- Primary Care||Lincoln County|| ||||">

Support Specialist- Primary Care

Lincoln County
Full Time 36 SW Nye St, Newport, OR 97365, United States


Your job in the department is to . . . 

Serve as the first point of contact for clients, caregivers, family, and partners presenting to LCHC via phone or in person. This position provides crucial patient care services that support the financial health of LCHC by ensuring patient appointments are scheduled and completed appropriately, verifying insurance, entering demographic data, and reviewing schedules for optimal provider utilization.

Your job also involves . . .

High quality customer service for internal and external interactions and communications.  Preparing, retrieving and distributing clinic information to staff, clients and the public.

Essential Functions/Major Responsibilities
Typical Qualifications


Minimum Education Level

High School Diploma / GED

Specifics: Supplemented by courses in typing, computer data entry, computer software programs.

Minimum Experience Level

Two- Three years 

Specifics: Customer Service background and progressively responsible clerical experience.

Substitution Note:  Any satisfactory combination of education, experience and training that clearly demonstrates the ability to perform the work as determined by the Health and Human Services Director.

Desirable Qualifications: Bilingual and/or bicultural competencies for the Latinx population.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The required knowledge, skills and/or abilities are listed below:

Knowledge of:

  • Healthcare office practices and procedures.
  • Record keeping and reporting.
  • Basic knowledge of billing and payment principles.
  • Basic knowledge of commercial, Medicare, and Medicaid insurance eligibility.

Skill or ability to:

  • Provide high quality customer service that is respectful and promotes trust with all interactions. 
  • Convey information, ideas, and facts both orally and in writing to supervisors, colleagues, and individuals, inside and outside the county, using language and a format the audience will best understand.   
  • Utilize computers and other technology to communicate in written and verbal forms (e.g., word processing, texts, emails, spreadsheets, department-specific software).
  • Effectively relate well with others, including supervisors, colleagues, and individuals inside and outside the county. Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.   
  • Take personal responsibility for the quality and timeliness of work. Show up to work on time, and follows instructions, policies, and procedures. Meet productivity standards, deadlines, and work schedules.