City of MissouriMissouri City 77459
Full Time
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Telecommunications Officer

City of Missouri
Full Time 24 per week 3849 Cartwright Rd, Missouri City, TX 77459, United States
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Overview

Next Test Date is November 3, 2023

This is full-time professional position with the City of Missouri City's Police Department. This individual is responsible for providing safety and service to the public and first responders by staffing a high volume, 24 hour dispatch center that is responsible for emergency and non-emergency call-taking and dispatching for police and fire personnel. Works under the supervision of a Telecommunications Supervisor.

Examples of Work
  • Must possess an excellent attitude and the ability to remain positive and professional when under stress, working shift work and/or processing repeat negative and/or traumatic incidents
  • Provides an initial contact point for the public and first responders, to ensure efficient communication of information in emergency and non-emergency situations.
  • Collecting and disseminating essential information from callers to first responders; determine nature of emergency; dispatches appropriate personnel; assist callers according to Departmental policies and procedures.
  • Must simultaneously take calls, radio dispatch, prioritize calls for service, manage incidents, units and resources, and log incident details in the computer-aided dispatch software during regular and high-volume periods. 
  • Demonstrate a high level of proficiency in the hearing, comprehending, and documenting of call-taking and radio traffic
  • Works in a primarily computerized environment requiring the ability to monitor security cameras, alarm systems, utilize records management systems, computer aided dispatch software, TCIC/NCIC database, windows, Microsoft Office, multiple other software programs and internet based programs. 
  • Assists with a variety of departmental support functions during critical incidents. Remains stationed in the primary dispatch center, or other designated facility for 24 hours a day over the course of multiple days to resolve critical incidents including, but not limited to hurricanes.
  • Activates emergency alert systems in response to inclement weather, chemical releases, active threats and other major emergencies. May be responsible for initiating an emergency alert system notification without prompting of a supervisor/manager. 
  • Ability to research information as requested or directed; provide information to the public and other departments; and process various documents;
  • Develop and maintain familiarity with the City's geography;
  • The position is assigned to a public safety dispatch center that operates 24 hours a day with minimum staffing requirements. Must be able to work any shift, weekends and/or holidays;
  • Perform other related duties as assigned;
  • Subject to 24-hour recall.
 
Education, Experience, or Certification

A High School Diploma or General Education Development (GED) Certificate and type a minimum of 35 words per minute required.
 
Certificate compensation will be given for those who have achieved TCOLE certifications of Intermediate, Advanced and Master.

Supplemental Information

The Department of Human Resources & Organizational Development may consider an equivalent combination of education, training and/or experience. 

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