Merced CountyMerced 95341
Full Time

Operates a digital private branch telephone console, which may include a system display terminal. Replies to incoming calls from trunk station and auto attendant.

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Telephone Systems Operator

Merced County
Full Time 25 per week 301 E 13th St, Merced, CA 95341, United States
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Overview

This recruitment is being established to obtain a current eligible list for both Full time and Extra-Help vacancies.  Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week.  

Duties may include, but are not limited to, the following:
 

  • Operates a digital private branch telephone console, which may include a system display terminal.

  • Replies to incoming calls from trunk station and auto attendant.
     
  • Screens and distributes calls appropriately.
     
  • Determines through inquiry the proper connection.
     
  • Gives general information to the public.
     
  • Pages staff.
     
  • Assists callers who require operator assistance to appropriate line or voice mailbox.
     
  • Performs clerical work such as typing and distributing forms to staff.
     
  • Troubleshoots telephone problems or emergencies and assesses need to call telephone technicians.
     
  • Assists staff in telephone instrument programming.
     
  • Extracts appropriate client information from on-line computer system.
     
  • May regularly update employee telephone listings to insure proper call distribution.
     
  • Makes phone changes via telephone computer system.
     
  • Provides new employee phone and voicemail training.
     
  • May announce emergency evacuations, if needed.
     
  • Prepares Electronic Benefit Transfer (EBT) cards and instructs clients on PIN process.
Minimum Qualifications

Experience:
Six (6) months of experience in the operation of a communications console.

OR

Education:
Successful completion of a comprehensive training program in the operation of a communications console may substitute for the required experience.

Essential Functions

ESSENTIAL FUNCTIONS
 

  • Operate a personal computer and other office equipment, including repetitive hand and arm motions.
     
  • Occasionally bend, stoop, kneel, twist squat, balance or crawl.
     
  • Frequently sit for extended periods
     
  • Communicate effectively with others in person and over the telephone.
     
  • Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
     
  • Perform job duties under stressful conditions.
     
  • Respond appropriately to situations.
     
  • Maintain confidential information in accordance with legal standards and/or County regulations.

  • Regular attendance is an essential function.
Knowledge of:

  • System features, techniques and procedures used in the operation of a communications console.
     
  • Operation of a system display terminal.
     
  • Procedures, features, and functions of an auto attendant and voice mail system.
     
  • Modern office methods and procedures.
Ability to:
  • Demonstrate a high level of skill in operating a communications console.
     
  • Answer, screen, and appropriately distribute a high volume of calls.
     
  • Learn telephone numbers frequently called.
     
  • Do a variety of clerical work of average difficulty.
     
  • Establish and maintain cooperative relations with others.
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