TikTokNew York 10001
Full Time
||none||User Communications Senior Associate||TikTok|| ||||https://careers.tiktok.com/position/7270955768978803005/detail">

User Communications Senior Associate

Full Time Tick Tock Diner NY, 481 8th Ave, New York, NY 10001, United States


TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. About the Team TikTok's User Operations team ensures we're delivering on our mission through all of our user-facing communication efforts, helping establish TikTok as our users’ favorite daily experience. We're looking for a highly organized, independent Senior Associate to execute our user communications strategy. Responsibilities The Senior Associate will work with our Global Push Notifications Strategy & Operations Manager to ensure our users receive timely, valuable communication in North America, Australia and New Zealand. In this role, you'll not only help create and execute scaled systems that allow us to share information with our growing user base, but as subject matter expert you will also communicate directly with TikTok users through push notifications and in-app messages, creating strategies, sharing insights and supporting priority cross-functional requests. You must be capable of sorting through many competing priorities, defining processes, executing with precision, and succeeding in a complex and fast paced environment. This role will liaise with the Content Partnerships, Marketing, Tools and Reporting, Content Programming and Product Operations teams. Responsibilities - Create, implement and manage a comprehensive push notification/in-app message strategy for North America, Australia, New Zealand market - Collect cross-functional team feedback and write BRDs with Tools & Reporting to improve platforms and operations - Develop a point of view and share best practices for what works best for campaigns, building a knowledge-base from past campaign metrics - Autonomously support local operations and cross-functional teams with strategy, operations and analyses - Lead content audits, identify challenges and opportunities for support in the market - Lead and optimize operational workflows with cross-functional teams including Content, Partnerships, Marketing, UX Writing and Product - Directly manage day-to-day escalations and troubleshooting of issues