State of WashingtonOlympia 98501
Full Time +

Conduct individual interviews to articulate program services and activities, identify components applicable to customer need, and develop recommendations for continuous engagement.

||10/06/2023||Workfirst Career Coach: Pierce||State of Washington|| ||||">

Workfirst Career Coach: Pierce

State of Washington
Full Time, Permanent Employment Security Department, 212 Maple Park Ave SE, Olympia, WA 98501, United States Apply before 10/6/2023 11:59


As a Career Coach, you will support  clients who need case management or intensive skill development services. Your phenomenal computer and communication skills will be relied upon as you explain program participation requirements and complete enrollments. You will work with our customers to navigate training and career paths in order to obtain their employment goals. Because you will interact with people needing varying levels or areas of support, listening to understand, empathizing, and the ability to be adaptable with how you communicate are all crucial skills in building trusting relationships with customers who may be facing difficult or vulnerable situations. This role supports the work of the WorkSource Pierce Office and is located at the Community Service Office in Lakewood, near the Lakewood Towne Center. 

Some of what you will do: 

  • Conduct individual interviews to articulate program services and activities, identify components applicable to customer need, and develop recommendations for continuous engagement. 
  • Manage caseload, provide case management, facilitate appropriate support services and/or make referrals.
  • Determine customer’s eligibility and which program is most appropriate to their needs and enroll and explain the program’s participation requirements. 
  • Ensure the customer understands and follows all employment and training directives, expectations, and performance standards.
  • Answer phone calls and direct to the appropriate program teams and provide timely response to customers through email, phone, and face-to-face interactions. 
  • Administer a variety of assessments as well as both formal and informal career tools, review and explain the results, and incorporate that information into employment plans in conjunction with relevant labor market information to present to the customer. 


One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency 

OR  A Bachelor's degree and three years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience. 

OR A combination of education and/or relevant experience that totals seven (7) or more years.

Education to Experience Equivalences:

Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years

Additional Requirement of Employment:

  • Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.

Please submit your Cover Letter and Resume with your  through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.